Account Manager, Club Memberships

Account Manager, Club MembershipsAt the Tennessee Titans, we're dedicated to a winning culture, making a meaningful impact in our community, and creating moments that bring people together. We pursue excellence in everything we do and foster a culture of accountability, teamwork, and relentless commitment because we are dedicated to being a part of something bigger than ourselves.We are seeking a dynamic, enthusiastic and detail-oriented professional to join our Client Services & Hospitality team as an Account Manager, Club Memberships. This role will focus on delivering a best-in-class experience for Premium Club Members while supporting key initiatives tied to the transition and opening of the new Nissan Stadium. This position plays a critical role in managing relationships with high-value clients, executing service strategies, and supporting membership processes such as right of first refusal (ROFR) and presale access for luxury Club spaces. The ideal candidate is relationship-driven, highly organized, and thrives in a fast-paced, high-touch service environment.Primary ResponsibilitiesManage and maintain an assigned portfolio of new Nissan Stadium Club Members, with a focus on retention, engagement, relationship development, and long-term loyalty.Establish and grow meaningful relationships with new Nissan Stadium Club Members through high-touch, personalized interactions, including in-seat visits, events, and exclusive experiences.Maintain strong knowledge of Club offerings, amenities, benefits, policies, and stadium operations to effectively educate and support Members.Support and execute presale and right of first refusal (ROFR) processes for Club Members.Meet and exceed individual and team goals related to client retention, renewals, engagement, and membership performance.Proactively address member inquiries and complex service situations across phone, text, email, chat, and social media with professionalism and effective problem-solving.Maintain accurate, up-to-date client records within SeatGeek ticketing system and CRM software.Contribute to the ideation and coordination of exclusive Club Member events and experiences and serve as a key point of contact for clients on-site.Participate in training sessions and contribute to regular team meetings.Serve as a primary point of contact for new Nissan Stadium Club Members on event days, monitoring the member experience, addressing service needs, and creating opportunities for engagement.Support additional stadium events, as assigned, in both service and promotional capacities.Perform other duties as assigned by Manager, Club Memberships.QualificationsRequired:Bachelor's Degree from an accredited college or university required2 or more years of experience in customer service, premium hospitality, or sales, preferably in sports or entertainment.Self-motivated professional with a strong work ethic and excellent written and verbal communication skills.Proven customer service skills with the ability to balance competing priorities and manage customer expectations.Ability to manage multiple priorities in a fast-paced environment.Collaborative team player who thrives in a team-first environment.Proficient in Microsoft Office Suite and ticketing systems (SeatGeek experience preferred).Preferred:Degree in Business, Sports Administration, Hospitality, or related fieldSeatGeek experiencePhysical Requirements and Working ConditionsWork Environment: Office / StadiumPhysical Requirements: Capable of walking and standing for extended periods during games and special events (up to 5 hours)Schedule: Willingness to work nights, weekends, and some holidays as neededWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.