Senior Account Manager

Senior Account Manager Chicago, IL Turnkey, a full-service experiential marketing agency based in Chicago, works with some of the largest and most respected brands in the country to create memorable brand experiences. We are seeking a highly organized, proactive Senior Account Manager to support and grow a high-profile client portfolio through exceptional client service, premium hospitality experiences, and seamless experiential execution. This role is ideal for someone who thrives at the intersection of account management, cultural events, brand activation, luxury hospitality, and event operations. The right candidate is a confident client partner who excels at consistent, proactive communication and understands the details required to deliver a polished, white-glove experience. From managing conference logistics and coordinating premium concierge services to hosting VIP guests and overseeing on-site execution, this person will help ensure every client touchpoint reflects the highest standard of service.
Client Relationship Management Serve as a day-to-day extension of the client team, building trusted relationships through proactive communication, responsiveness, and exceptional follow-through.
Maintain consistent communication with clients, providing timely updates on project status, budgets, timelines, logistics, and outstanding decisions.
Anticipate client needs, identify potential challenges before they arise, and bring forward solutions and recommendations.
Develop a deep understanding of the client's business, priorities, and expectations to identify opportunities for continued partnership and growth.
Ensure every interactionfrom initial planning through post-event reportingreflects a high level of professionalism, organization, and attention to detail.
Hospitality & Concierge Experience Plan and execute elevated marketing and hospitality experiences for clients, partners, executives, and VIP guests.
Travel to culturally relevant events, including international events, such as CES, Cannes Lions, Possible and others to be identified.
Coordinate premium concierge services, including guest itineraries, reservations, transportation, accommodations, gifting, and other personalized requests.
Support hospitality hosting at events, conferences, private meetings, dinners, and other client-facing experiences.
Build and maintain relationships with hospitality venues, hotels, restaurants, concierge providers, and other premium service partners.
Deliver a seamless, personalized guest experience while managing the behind-the-scenes details that make premium hospitality feel effortless.
Exercise sound judgment, discretion, and professionalism when working with senior stakeholders and high-profile guests.
Conference & Experiential Execution Lead planning and execution for conferences, sponsorship activations, branded environments, and experiential marketing programs across multiple markets.
Manage event timelines, vendor coordination, staffing, transportation, shipping, installation and dismantle (I&D), inventory, and on-site logistics.
Travel to culturally relevant events, including international events, such as CES, Cannes Lions, Possible and others to be identified.
Coordinate with fabricators, production partners, venues, and other vendors to ensure all deliverables meet client expectations, budget requirements, and deadlines.
Oversee event setup, live execution, and breakdown, stepping in as the on-site lead when needed. Troubleshoot issues in real time and make informed decisions to keep projects running smoothly.
Maintain clear documentation, action items, schedules, and post-event recaps to ensure accountability and continuous improvement.
Planning & Program Management Manage multiple projects simultaneously while maintaining strong attention to detail and a proactive approach to deadlines.
Develop project plans, budgets, production schedules, staffing plans, and logistical frameworks in partnership with the broader Turnkey team.
Identify efficiencies and opportunities to improve the client experience, strengthen execution, and maximize program value.
Collaborate with internal creative, production, finance, and operations teams to ensure programs are delivered seamlessly.
Track program performance, manage budgets, and provide timely reporting and recommendations to clients.
Qualifications 47 years of experience in account management, experiential marketing, event production, conference management, luxury hospitality, concierge services, or a related field.
Demonstrated experience managing client relationships and maintaining consistent, proactive communication across multiple projects.
Experience delivering elevated hospitality experiences, VIP services, executive hosting, or premium guest experiences.
Familiarity with premium concierge services, including reservations, accommodations, transportation, guest itineraries, and personalized requests.
Hands-on experience with conference execution, event logistics, vendor management, production schedules, and on-site operations.
Exceptional organizational skills and attention to detail, with the ability to anticipate needs and manage competing priorities.
Strong written and verbal communication skills, sound judgment, and a solutions-oriented mindset.
Ability to remain composed and resourceful in fast-paced environments where details and expectations can change quickly.
Comfortable working directly with clients, executives, vendors, and hospitality partners. Willingness to travel and work evenings, weekends, and non-traditional hours as required.
Bachelor's degree required.
Additional Information Turnkey offers a competitive salary and bonus program commensurate with experience, along with a comprehensive benefits package including medical, prescription drug, dental, vision, paid time off, company holidays, 401(k), life insurance, short- and long-term disability, and more.