Ascension is seeking a senior CX leader to oversee consumer experience research, listening programs, and cross-functional data integration. You will guide analyses of journeys and sentiment across patients, consumers, and caregivers, and mentor a team of insights analysts to ensure rigorous modeling, visualization, and reporting.
The role partners with clinical and operational teams to translate insights into actionable patient care improvements, leveraging AI tools for executive-level reporting
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Remote Consumer Insights Lead | CX Strategy and Analytics
Ascension · Saint Louis, MO, USA ·
- Job type:
- Full Time