National Registry Account Manager

National Registry Account ManagerJob Reports To: Senior Manager, National RegistryDepartment: Compliance ServicesFLSA Status: Salaried Non-ExemptSchedule: Monday – Friday 8:00 a.m. – 4:30 p.m. / 37.5 hours weeklyThere is some work from home flexibility; however, this is not a full-time remote position and requires working in the office two days per week or as needed.Responsibilities:The National Registry Account Manager will review and analyze CPE programs for compliance with the Standards and education quality. Responsibilities and duties include:Review applications to the National Registry, including program course list; promotional materials or course announcements; administrative policies; evaluation forms; and certificates of completion.Analyze group live and group internet-based programs for compliance to the Standards and educational quality.Analyze self-study, Nano and Blended Learning CPE programs for compliance to the Standards and instructional design quality. Create formal correspondence to sponsors including instructional design checklist, review report and instructional design report for compliance.Perform compliance desk audits of sponsors.Create formal correspondence to sponsors including requests for additional materials, revisions to application materials and findings from compliance desk audits.Ensure CPE-related databases and spreadsheets are maintained and appropriate follow-up is made for all CPE programs.Answer CPE-related inquiries and requests from CPAs, state accountancy boards and sponsors.Assist with educational webinars on CPE compliance and standards.Perform other duties, including administrative/clerical, as required in support of the Registry team's activities, conferences, committee projects, public relations efforts, etc.Requirements:Supervisory Responsibilities: NoneInternal Relationships: This position interacts closely with the National Registry Associate Director, the National Registry Senior Manager, as well as the other Instructional Design team members and National Registry Account Managers.External Relationships: This position interacts primarily with existing and potential sponsors on the Registry (CPE learning providers) and, to a lesser degree, the personnel of State Boards of Accountancy, other regulatory agencies, and the personnel of State CPA Societies.Skills and Professional Experience:Skills Profile:• Strong customer service orientation• Able to exercise independent judgment and take action on it• Excellent listening, interpersonal, written, and oral communication skills• Highly self-motivated and directed with strong attention to detail• Ability to effectively prioritize and execute tasks while under pressureEducation and Knowledge:• Experience working in a team-oriented, collaborative environment• Bachelor's degree in education, communications, or related field preferred• Strong computer skills: proficient in Word, Excel, and Internet navigation• Willingness to continually learn advancements in continuing education• Experience working with a CRM platform, like Salesforce, preferred.Other:• Business writing and process documentation skills• Understanding of business process and operational workflows• Presentation Skills• Desire to meet and work with new people dailyBelow is an overview of some of the benefits we offer to full-time employees.Medical/Dental/VisionHealth Reimbursement Account (HRA)Life InsuranceShort-Term & Long-Term DisabilityNumerous Voluntary PoliciesEmployee Assistance Program401(k) Plan (NASBA contributes 5.7% of employee's salary)Flexible work plan benefit $100 monthly allowance. Parking paid on days in the officeHolidays (13 days)Paid leave time - (prorated based on hire date and earned on an accrual basis)Vacation Leave (10 days)Sick Leave (12 days)Personal Days (3 days)Flex Spending Account (FSA)Dress for Your Day Casual DressSome work from home flexibility; however, you must work in the Nashville office two days per week(or as needed) and live in the Middle TN area and not out of state.NASBA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check, credit check, Global Watchlist and/or Government Watchlist.Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.Thank you for your interest in employment opportunities at NASBA.