USAA invites a Director, Business Process Owner to oversee the Member Communications Air Traffic Control capability, coordinating processes, technology, business rules, priorities, and enterprise partnerships to prevent competing or overlapping member messages.
You will build and guide a team, monitor performance through KPIs, and drive continuous process improvement while partnering with enterprise teams to prioritize backlogs, develop business cases, and ensure timely delivery.
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Director, Member Communications Process Owner
USAA Life Insurance Company · San Antonio, TX, USA ·
- Job type:
- Full Time