Senior Video Teleconferencing Technician
MANTECH seeks a motivated, career and customer-oriented Senior Video Teleconferencing Technician to join our team in Doral, FL. Responsibilities include but are not limited to:
- Perform Tier I & II customer support for VTC systems in a fast-paced environment
- Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
- Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
- Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
- Scheduling conferences using Cisco's TelePresence Management Suite (TMS)
Minimum Qualifications:
- Highschool Diploma. A Bachelor's Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
- 5 years' experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
- Fundamental understanding of IP networks and how they are implemented in support of VTC systems
Preferred Qualifications:
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have a current/active Top Secret clearance.
- Must be eligible to obtain a TS/SCI clearance
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a