About the role

The Service Writer assists customers, the Service Manager & Service Team, in the day-to-day operation of the Service Department. The Senior Service Writer helps organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

***$30.00 - $35.00/Hour based on Experience

Essential Duties

Operations related

Meet with the Service Manager and other service department stakeholders each morning to establish repair strategies based on the night notes, dispatch sheets, and job priorities.
Assign jobs, as needed, to technicians based on skills and abilities.
Maintain updates to all repairs via the technology platform for customer estimates and internal / external communications.
Review repairs in process as to time / estimate commitments.
Review technician write-ups for accuracy and completeness.
Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
Coordinate with the rear parts counter on repairs waiting for parts.
Open warranty claims with Eatons Real Time, Cummins Rapid Serve, etc.
All notes concerning customer conversations must be noted in the technology platform for customer estimates and internal / external communications.
Assist the service team with preparing accurate repair estimates using the technology platform for customer estimates and internal / external communications
Walk around customers vehicle and make note of any damages.
Schedule work for each day keeping in mind the current workload, the availability of technicians, and their capabilities.
All competed repair orders must be processed within 48 hours.
Assist the Service Manager in determining training requirements by recommending needed training based on repairs coming into shop that cannot be performed due to lack of technician skills.
Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs aka Mitchell
Assist the Service Manager in establishing departmental goals and forecasts for each day and aid in accomplishment of these goals.
Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,

Customer related

Greet all customers in a friendly and timely manner.
Maintain contact with service customers via the technology platform for customer estimates and internal / external communications DAILY.
Check repair status and update customers as to changes in promised completion time, change in estimate to complete repairs, or needed additional repairs & update via the technology platform for customer estimates and internal / external communications DAILY.
Open and close repair orders as needed.
Recommend adjustments to invoices to the Service Manager.
Work with the credit department to maintain proper credit status (MSR) on each repair order.
Check warranty or recall status on each vehicle and put printout with repair order.
Obtain all customer information and vehicle information prior to creating the repair order. Note all the customers complaints. Obtain customers authorization, email and signature prior to beginning repair.
Obtain purchase orders from each customer as needed (both internal, external, and warranty).

Qualifications

High school diploma or general education degree (GED).
Two years in a truck service department is preferred.
Excellent communication skills written and verbal.
Clean DMV record and current drivers license.

Skills and Competencies:

Microsoft Office (Word / Excel) & Microsoft Outlook

Working Conditions

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts andoutside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate.

Cognitive and Physical Demands

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
Frequently lift and/or move parts to be delivered that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.

PI59fa7a598466-26289-39635281

\n\nIn Summary: The Senior Service Writer helps organize, lead, and control the flow of service work through the service department in a professional, timely manner . Assign jobs, as needed, to technicians based on skills and abilities . Maintain updates to all repairs via the technology platform for customer estimates and internal / external communications .\n\nEn Español:

Sobre el papel

El Secretario de Servicios ayuda a los clientes, al Gerente de Servicio y al Equipo de Servicios, en la operación diaria del Departamento de Serviciu.

*** $30.00 - $35.00/hora basado en la experiencia

Los deberes esenciales

Operaciones relacionadas

Reúnese con el gerente de servicio y otras partes interesadas del departamento de servicios cada mañana para establecer estrategias de reparación basadas en las notas nocturnas, hojas de expedición y prioridades laborales.
Asignar trabajos, según sea necesario, a los técnicos en función de sus habilidades y capacidades.
Mantener las actualizaciones de todas las reparaciones a través de la plataforma tecnológica para estimaciones del cliente y comunicaciones internas / externas.
Revisar las reparaciones en proceso con respecto a los compromisos de tiempo/estimación.
Revise las notas de los técnicos para determinar su exactitud y complejidad.
Confirmar que todos los núcleos se devuelven a piezas y que las partes de garantía están correctamente etiquetadas y almacenadas.
Coordinar con el contador de piezas traseras en reparaciones esperando las partes.
Las reclamaciones de garantía abiertas con Eatons en tiempo real, Cummins Rapid Serve, etc.
Todas las notas relativas a las conversaciones con los clientes deben anotarse en la plataforma tecnológica de estimación del cliente y comunicaciones internas/exteriores.
Ayudar al equipo de servicio a preparar estimaciones precisas de reparación utilizando la plataforma tecnológica para las estimaciones del cliente y comunicaciones internas / externas
Caminar alrededor del vehículo de los clientes y tomar nota de cualquier daño.
Programa el trabajo para cada día teniendo en cuenta la carga de trabajo actual, la disponibilidad de técnicos y sus capacidades.
Todos los pedidos de reparación en competencia deben ser procesados dentro de las 48 horas.
Asistir al administrador del servicio en la determinación de los requisitos de formación recomendando una capacitación necesaria basada en reparaciones que no pueden realizarse debido a falta de habilidades técnicas.
Asistir al Administrador de Servicios en el mantenimiento de un estándar (manual) prescrito por la concesionaria durante horas adecuadas para las reparaciones aka Mitchell
Asistir al Administrador de Servicios en el establecimiento de metas y pronósticos departamentales para cada día y ayudar a lograr estos objetivos.
Comprender y seguir las regulaciones federales, estatales y locales relativas a la eliminación de residuos peligrosos, OSHA, MSDA, derecho al conocimiento, etc.,

Relacionado con el cliente

Saludar a todos los clientes de una manera amigable y oportuna.
Mantener contacto con los clientes de servicio a través de la plataforma tecnológica para las estimaciones del cliente y comunicaciones internas / externas DÍA.
Compruebe el estado de la reparación y actualice a los clientes sobre cambios en el tiempo de finalización prometido, cambio en la estimación para completar las reparaciones o necesidad de reparaciones adicionales & actualización a través de la plataforma tecnológica para las estimaciones del cliente y comunicaciones internas / externas DAILY.
Las órdenes de reparación abiertas y cerradas según sea necesario.
Recomendar ajustes de las facturas al administrador del servicio.
Trabajar con el departamento de crédito para mantener un estado crediticio adecuado (MSR) en cada orden de reparación.
Compruebe el estado de la garantía o del retiro en cada vehículo y haga una impresión con orden de reparación.
Obtenga toda la información del cliente y el vehículo antes de crear el pedido de reparación.
Obtenga pedidos de compra de cada cliente según sea necesario (tanto internos como externos y con garantía).

Qualificaciones

Diploma de enseñanza secundaria o título en educación general (GED).
Dos años en un departamento de servicio para camiones es preferible.
Excelentes habilidades de comunicación escrita y verbal.
Limpiar el registro del DMV y la licencia de conducir actual.

Habilidades y competencias:

Microsoft Office (Word / Excel) y Outlook

Condiciones de trabajo

Durante el desempeño de sus funciones, el empleado está frecuentemente expuesto a piezas mecánicas en movimiento y condiciones climáticas externas.

Las exigencias cognitivas y físicas

Capacidad para leer y comprender instrucciones simples, corta correspondencia y memorandos.
Capacidad para sumar, restar, multiplicar y dividir en todas las unidades de medida utilizando números enteros, fracciones comunes e decimales.
Capacidad de aplicar la comprensión del sentido común para llevar a cabo las instrucciones proporcionadas por escrito en forma oral o diagramática.
Frecuentemente se requiere estar de pie; caminar; usar las manos para poner el dedo, manejar o sentir; alcanzar con las manos y los brazos; escalar o equilibrar; inclinarse, arrodillarse, agacharse o arrastrarse y hablar o escuchar.
Frecuentemente se levantan y/o mueven piezas para ser entregadas que pesan en promedio 10 libras o menos.
Las capacidades de visión específicas requeridas para este trabajo incluyen la visión cercana, la visión a distancia, la vista en color, la visión periférica, la percepción de profundidad y la capacidad de ajustar el enfoque.

Declaración de la OEE

Coastal Counties Peterbilt es un Empleador de Igualdad en Oportunidades y prohíbe la discriminación y el acoso de cualquier tipo. Nos comprometemos con el principio de igualdad de oportunidades laborales para todos los empleados y a proporcionar a los trabajadores un entorno laboral libre de discriminación o acoso. Todas las decisiones de empleo en CoastalCountys Peterbilt se basan en necesidades empresariales, requisitos de trabajo y calificaciones individuales, sin importar raza, color, religión o creencia, sexo, orientación sexual, identidad de género, origen nacional, estatus veterano o discapacidad, estado familiar o paternal, u otro estatus protegido por las leyes o regulaciones en los lugares donde operamos.

PI59fa7a598466-26289-39635281

","

About the role

The Service Writer assists customers, the Service Manager & Service Team, in the day-to-day operation of ...","Service Writer Job at Coast Counties Truck & Equipment Co. in San Miguel",[121],["B","2891944303"],"Work at Coast Counties Truck & Equipment Co.","/jobs/2891944303-service-writer-job-at-coast-counties-truck-equipment-co-in-san-miguel","Service Writer Job at Coast Counties Truck & Equipment Co. in San...","San Miguel, CA, United States","/jobs?keyword=Coast+Counties+Truck+%26+Equipment+Co.","/jobs?location=San+Miguel%2C+CA%2C+United+States","/jobs?keyword=Service+Writer+Job+at+Coast+Counties+Truck+%26+Equipment+Co.+in+San...",{"_65":66,"_67":122,"_69":123,"_71":124,"_73":125},"San Miguel","San Miguel, CA, United States, 93451","CA","93451",["D",1776435418000],"Coast Counties Truck & Equipment Co. is hiring: Service Writer in San Luis Obisp",[135],["B","2891944298"],"/jobs/2891944298-coast-counties-truck-equipment-co-is-hiring-service-writer-in-san-luis-obisp","Coast Counties Truck & Equipment Co. is hiring: Service Writer in...","San Luis Obispo, CA, United States","/jobs?location=San+Luis+Obispo%2C+CA%2C+United+States","/jobs?keyword=Coast+Counties+Truck+%26+Equipment+Co.+is+hiring%3A+Service+Writer+in...",{"_65":66,"_67":136,"_69":137,"_71":124,"_73":138},"San Luis Obispo","San Luis Obispo, CA, United States, 93403","93403",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Manages the flow of work through the Service Department from customer interaction through repair completion and invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Departments operat Writer, Service Manager, Retail, Service

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