User Experience (UX) Researcher Job at Axelon in Boston
Axelon, Boston, MA, United States
Job Title: User Experience (UX) Researcher
Location: Remote
Duration: 6-Month Contract
Overview:
Location: Remote
Duration: 6-Month Contract
Overview:
- Independently plan and execute research across digital assets to improve experiences for customers, agents, adjusters, call center reps, and underwriters.
- Partner with product, design, IT, and business teams to ensure user-centered design solutions.
- Lead complex research initiatives to define and improve insurance digital experiences.
- Conduct qualitative and quantitative research (usability testing, surveys, interviews, card sorts).
- Develop user personas, journey maps, and actionable insights to influence business decisions.
- Communicate findings clearly to stakeholders, including executives.
- Collaborate with cross-functional teams to integrate user insights into product strategy.
- 5 years of UX Research experience in corporate or agile environments.
- Bachelor's in Human Factors, HCI, or related field (Master's preferred).
- Expertise in qualitative research methods and UX tools (Qualtrics, UserZoom).
- Strong analytical, storytelling, and communication skills.
- Experience working with cross-functional teams and influencing business decisions.
- Proficient in Microsoft Office.
- Experience in insurance, financial services, or regulated industries.
- Familiarity with agile processes, Lean UX, and Design Thinking.
- Quantitative research experience.
- Commitment to diversity, inclusion, and collaborative work.