Specialist, Security Communication Job at Simon Property Group in Indianapolis

Specialist, Communication

Job Location: OIC Services

The Operational Intelligence Center (OIC) is a sophisticated command center focused on customer service to retail centers across North America. The OIC Communications Specialist is responsible for providing customer service via telephone interactions with customers and tenants as well as supporting security through radio communications and monitoring of video surveillance systems. This position requires excellent computer skills, the ability to master at least five computer applications, and provide outstanding customer service for each customer interaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Answer, evaluate, and prioritize incoming telephone and radio calls
2. Communicate effectively with various callers to obtain complete information to determine the necessary level of service to include the need to dispatch police, fire, medical, security or local property management
3. Communicate effectively with on-site security personnel to properly resolve incidents
4. Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
5. Monitor fire/life/safety alarms to determine the necessary level of response
6. Escalate and coordinate incidents to the Operational Intelligence Center Supervisor
7. Effectively interpret multiple retail center leases, site maps, and computer-aided design maps
8. Become conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing
9. Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
10. Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel
11. Become conversant with emergency procedures and evacuation procedures for multiple assigned retail centers
12. Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
13. Operate and monitor internal and external surveillance cameras and state-of-the-art surveillance programs for multiple retail centers
14. Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to expected standards and protocols
15. Support and assist in record management and data collection for multiple retail centers or corporate management which involve recorded video
16. Maintain an effective video management system in accordance with expected standards and protocols.
17. Complete required monthly training in a timely fashion

BASIC QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must possess a high school diploma or equivalent
• Must possess a minimum of two (2) years of experience in a public or private safety organization
• Must possess one or more of the following:
• A minimum of two (2) years in a video surveillance environment
• Any combination of experience and/or training which demonstrates the ability to perform the essential functions of this position

Knowledge and Skills Required:

• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized
• Self-motivated to work independently and in a team environment
• Must be proficient and fully functional in Microsoft Office Word and Excel
• Must have the ability to perform regular equipment checks and report all equipment failures to Operational Intelligence Center Supervisor
• Must have the ability to effectively operate highly technical monitoring equipment as well as the ability to manage information and technical security programs
• Professional, articulate, and able to use good independent judgment, and discretion; must have proven ability to maintain correspondence, discussions, and materials in strictest confidence
• Must be able to work overtime as needed
• Must be able to define problems, establish facts, and determine the appropriate persons in a decision-making process. Must be able to maintain a calm, professional, and courteous composure when dealing with unusual and stressful circumstances
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player
• Must have excellent verbal and written command of the English language including grammar, spelling, and punctuation
• Must be able to type a minimum of 40 words per minute proficiently
• Ability to work specified shifts in a command center environment in order to maintain 24 hours and seven days a week operation
• Ability to complete pre-employment assessment with favorable results
• Ability to pass Emergency Telecommunication Course
• Ability to pass a post-offer/pre-employment background check and drug and alcohol screening
• Must successfully pass the new hire training program

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• College degree in Criminal Justice

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Office environment with little to no exposure to extreme heat or cold
• Major activities include working on PC while sitting, walking, standing, speaking, listening, observing
• Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

About Us

Simon is a global leader in retail real estate ownership, management, and development and an S&P 100 company (Simon Property Group, NYSE: SPG). Our industry-leading retail properties and investments across North America, Europe, and Asia provide shopping experiences for