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Position\nBusiness Analyst (Non-IT)

Job Type\nW2 Full-Time / Onsite, 12-Month Contract- option to go internal

Location\nPeoria, IL

Pay Rate\n$25-$29

Job Summary\nThe Business Analyst (Non-IT) will act as a liaison between business units and IT teams to support Caterpillar’s machine order management process and digital transformation initiatives. This role involves translating business requirements into functional specifications, supporting global projects, and providing advanced system support for SAP and Salesforce platforms. The analyst will also participate in process improvement initiatives, leveraging Lean principles and modern digital tools.

Key Responsibilities

Serve as the primary contact for business users regarding order management processes and system issues.

Translate order-to-delivery business requirements into process and IT requirements.

Coordinate delivery of work requests with global Caterpillar IT teams and external partners.

Support machine order management systems and assist with SAP product testing and system integration testing.

Create and maintain system documentation and local business support processes.

Provide support for invoice-related queries and manage inter-company invoicing adjustments.

Participate in global cross-functional project teams for process improvement and technology integration.

Lead issue resolution with globally located IT support teams and external business partners.

Monitor efficiency and effectiveness of application operations and troubleshoot as necessary.

Conduct change management activities, including training and documentation.

Minimum Experience

Years of Experience:

2+ years

Degree Requirement:

BS degree preferred in Business, Supply Chain, IT, Engineering, or Marketing

Internship Experience Accepted:

Yes

Has 1+ years of Ordering System SAP user experience

Experience with lean principles and practices

1 year Project Management experience

PowerBI project creation/maintenance experience

Has Salesforce experience with preference to Orders 360 Desktop and MSF experience

Top 3 Skills

Experience with orders in SAP

Experience with customers or business users

Experience with Salesforce

Required Technical Skills

Business Analysis fundamentals and techniques

Dealer and/or Orders Support experience

Lean Project participation or management

Strong business acumen and organizational skills

Ordering Systems Mach1 SAP user experience

Advanced analytical skills

Strong understanding of invoicing including compliance requirements

Experience with digital orders/reporting/automation tools

Desired Technical Skills

System and technology integration knowledge

Familiarity with IT standards, procedures, and policies

Required Soft Skills

Excellent ability to work with others

Self-motivated

Ability to manage and prioritize multiple tasks

Disqualifiers / Red Flags

All IT experience in SAP

Additional Details

Estimated Start Date:

February 16, 2026

Estimated Duration:

12 months

Daily Schedule:

8 AM – 5 PM

Remote Possibility:

Onsite Full-Time

Travel:

0–25% (Domestic and International)

Interview Process:

1 round, 3-person panel (Virtual)

Interview Timeline:

Reviewing on January 26

Tentative Interviews: Feb. 2 (9–11 AM EST) and Feb. 4 (9–10 AM EST)

#LI-VV1

#J-18808-Ljbffr\n","publishedAt",["D",1768582800000],"rawLocation","Peoria, Illinois, us, 61639","shortDescription","EPITEC

Position\nBusiness Analyst (Non-IT)

Job Type\nW2 Full-Time / Onsite, 12-Month Contract- option to go internal

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Business Analyst (Non-IT) 2