Online Community Manager

Posted: 9/7/2019

Location: Washington, Washington D.C.
Function: Writing & Editing
Specialty: Editor / Editorial, Writer
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive

Remote working opportunities for awesome Online Community Managers!

The Future Community Team works connect beginners and experts alike to connect with, learn from, and help all with shared interests.  Across all of our communities, we empower decisions through dialogue. Our capable team of community professionals guides the path of online discourse for millions of members and is responsible for keeping our forums active, civil, and welcoming.

Job Purpose

The primary role of Community Manager at Future is to direct the growth, maintenance, and infrastructural efforts for our online communities.  The Community Manager will manage forum volunteer efforts, collaborate across departments to execute our strategy, and launch and develop initiatives to achieve community goals.

You can be based anywhere in the USA to do this role!

Key responsibilities

  • Leads volunteer efforts of moderators and experts
  • Assesses and fulfills needs based on community health indicators

  • Oversees and edits guides for moderation, introductions for new users, community articles and more

  • Serves as point-of-contact and works collaboratively between Development, Editorial, and Community departments

  • Plan, execute, and follow-up on community initiatives like contests, giveaways, Ask-Me-Anythings, etc.

  • Enforce community guidelines and best practices across our forums

  • Collaborate on community engagement strategy development

  • Engages in direct member advocacy with community stakeholders .

What do I need to succeed?

  • 2-4 years of prior online community management or moderation experience

  • Impeccable organizational skills

  • Ability to create and edit persuasive, easily understood copy in grammatically correct English

  • Proficiency in Microsoft Office, Google Suite + Analytics

  • Exceptional communication skills

  • Online forum administration experience

  • Plus: Passionate about tech, electronics, gaming, photography, space/science

Let’s do this!

To apply for this role, please submit your CV and  complete the following task and submit together with your application.  Thank You. 

Please provide your answers to the following questions.

  1. Using proper grammar, spelling and punctuation, rewrite the following sentence correctly, as though you were editing a thread in the forums: “They’re affect on mobile devices Remains irregardless about weather you’re nauseous cuz of the app or knot”, said the newly highered comunity manager.”

  2. One of the top posters with tens of thousands of threads who is also a recognized subject matter expert in a forum you oversee has  run afoul of rules of conduct and guidelines prohibiting hate speech in a recent response they made. What action/s do you take, and why?

  3. A pending outside RFP for XenForo/phpBB SEO add-on functionality clashes with an open JIRA ticket for broad-range IP banning in the next sprint.  Provided your supervisor on the community team isn’t available, what would you do / who would you go to, and why?

We are Future

Connectors. Creators. Experience Makers

We have big ambitions to transform media and change people’s lives. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. It’s an incredibly exciting time to join!

Future is the name behind market-leading brands in specialist sectors across technology, gaming & entertainment, music, creative & photography, hobbies, knowledge and home interest. 

We’re dedicated to creating loyal fans of our brands, and the number is growing all the time. Our global reach is phenomenal with over 250 million consumers across 180 + world-leading brands. It’s an incredible privilege to have such a passionate audience base across our websites, magazines, social media and events.

But that’s not enough – we continue to add to our portfolio and restlessly look to improve, innovate and push the boundaries of what can be done. We are developing leading-edge proprietary technology which is disrupting the media marketplace.

Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients, staff and shareholders. In a short space of time, Future has transformed into an innovative global media platform and the figures speak volumes:

Online audience growth - ↑188% 

EBITDA Growth- ↑169%

Revenue Growth- ↑103%

We reap the rewards too, of course, with a fun and creative place to work with endless opportunities to forge a career. We believe in teamwork that transcends location,  so we don’t have a Future HQ but a globally connected workforce across the UK, US, France and Australia

Every kind of talent is celebrated here.. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story

Future plc is an international publishing and media group, and a leading digital business. Founded in 1985 with one magazine, today we have offices in London, Bath, Bournemouth, Bromsgrove, New York, San Francisco and Sydney. At Future we believe in te...

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