Account Manager - Delivery

Posted: 11/30/2019

Location: New York, New York
Function: Sales & Business Development
Specialty: Account Management, Business Development, Sales
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive

We’re growing our US Sales department!

As Future continues to grow, we are seeking out the best sales talent to join our Account Management team! 

The Account Management team is responsible for the management and delivery of Online and Offline Custom Solutions programs. You will support the sales process through deadline management, research and program delivery, from pitch stage to sold programs. 

Job Summary & Purpose

As an Account Manager, you will have management responsibility to the US Commercial Operations department. 

You will oversee delivery of 1st party digital campaigns and assist in managing Integrated Marketing programs for our customers and support Sales to generate responses to client proposals. Once business is won, the Account Management team will expedite the delivery of the order from booking to invoicing.

Key role responsibilities

Key tasks include but are not limited to:

  • Provide service level management to Sales and clients
  • Work closely in partnership with Sales, Marketing, & Experiential stakeholders to develop responses to client proposals
  • Generate support materials for proposals (including: screenshot decks, ad specs, and general research)
  • Analyze trends on competitive sites
  • Delegation of work priorities and deadlines within Commercial Operations (including: Marketing, Ad Operations, Video, and Experiential)
  • Ensure that all bookings are set-up properly and approved in the CRM, Netsuite.
  • Assist Director of Account Management to ensure that forecasted revenue for 1st party digital, online and offline CS are met
  • Assist Director, Integrated Programs to ensure deliverables are executed (that include but are not limited to: scheduling kick off calls with Sales and internal teams, general and internal wrap up reporting, and chasing assets)
  • Coordinate operations with clients such as gathering collateral and tags for advertising campaigns and integrated programs.

Essential skills and experience

  • Must have at least 1-2 years experience in online advertising

  • College degree preferred

  • Be familiar with IAB terms and conditions

  • Basic MS Excel, MS Word, Powerpoint, Keynote and other systems

  • Line management experience essential

  • Ability to work in partnership with other departmental team leads

  • Able to work with ambiguity and articulate solutions to several stakeholders

  • Effective service level management

  • Demonstrable experience of effectively managing team priorities and workloads and successfully reporting these on a frequent basis to the departmental head

  • Exceptional organizational and time-management skills

  • Confident and comfortable working to tight deadlines, under pressure and on multiple work priorities

  • Attention to detail is paramount

  • Demonstrable experience of digital marketing or advertising

  • Keen interest and/or experience of sales or commercial operations 

  • Understanding and knowledge of using CRM and/or booking systems (Salesforce, Netsuite or similar)

  • Able to keep multiple stakeholders informed and updated of campaign progress; able to articulate key milestones and dependencies 

  • Working knowledge of media agencies

  • Able to deliver confidently within a project framework / structure

What will I get in return?

As well as our standard benefits, we have a number of awesome perks available to our staff including:

  • Unlimited paid time off (yes you read that right!)

  • A share in our success- every member of staff receives a profit pool bonus at the end of our financial year

  • Free food (monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap)

  • Central office locations with cool open plan working spaces

  • Free digital magazine subscriptions and access to back copies of our print magazines and bookazines

  • Discounted gym membership and onsite health & wellbeing (yoga at lunch anyone?!)

  • Annual Future conference - get together with your colleagues to celebrate success and look forward to what's next

  • Regular staff socials arranged by our wonderful Employee Community & Culture committees

  • Huge opportunities to learn and develop whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues

  • Give something back- Future will match your personal charity fundraising efforts up to $400

We are Future

Connectors. Creators. Experience Makers

We have big ambitions to transform media and change people’s lives. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. It’s an incredibly exciting time to join!

Future is the name behind market-leading brands in specialist sectors across technology, gaming & entertainment, music, creative & photography, hobbies, knowledge and home interest. 

We’re dedicated to creating loyal fans of our brands, and the number is growing all the time. Our global reach is phenomenal with over 250 million consumers across 180 + world-leading brands. It’s an incredible privilege to have such a passionate audience base across our websites, magazines, social media and events.

Every kind of talent is celebrated here. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story.

Let’s do this!

To apply for this role, please submit your CV and a covering letter explaining why this is your dream job!

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Future.  


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Future is committed to providing veteran employment opportunities to our service men and women.

Future plc is an international publishing and media group, and a leading digital business. Founded in 1985 with one magazine, today we have offices in London, Bath, Bournemouth, Bromsgrove, New York, San Francisco and Sydney. At Future we believe in te...

Work With Us