Vice President, Quality Process Assurance Lead - Marketing Transf...
Citigroup, Inc - Irving, TXWork at Citigroup, Inc
Overview
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Overview
Marketing and Transformation and Delivery leads the operational execution of 4B+ unique & targeted customer contacts per year across all US PBWM LOBs and channels while maintaining accountability for building & managing marketing processes and infrastructure to enable scalable, agile delivery.
Responsibilities:
- Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
- Provide support in the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
- Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
- Influence decisions on the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, handling deficiencies, and escalating issues for resolution.
- Perform analysis to support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
- Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
- Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Complance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
- Perform analysis to support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
- Provide support to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
- Perform analysis on the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
- Support on operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
- Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
- Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
- Apply knowledge of the business, products or services.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5 to 10 years of experience.
- Experience with work-flow systems, data analysis and tableau
- Excellent project management and organizational skills.
- Outstanding relationship building and relationship management skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Proficient in Microsoft Office with an emphasis on MS Excel
- Self-motivated and detail oriented
Education:
Bachelor's/University degree or equivalent experience.
Job Family Group:
Marketing
Job Family:
Marketing Program Management
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$114,720.00 - $172,080.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Sep 10, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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