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Overview

Event Technician, Audio Visual - (Part Time) - Westin Tampa Waterside role at Encore

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment is working properly; monitor events and check in on customers throughout the day; foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job; demonstrate basic operational ability to troubleshoot and resolve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with staff and outside vendors for equipment; use up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Achieve Technical Level 3 Certification within 180 days (as per Encore Technical Skillset Matrix).
• 1 year of customer service or hospitality experience preferred.
• 1 year of audiovisual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members who may operate Company vehicles.
• Additional DOT requirement may apply if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy

Work Environment

• Hotel/convention center environment with exposure to outdoor temperatures, dust, and/or dirt.
• Working conditions range from moderately quiet to noisy; high-end AV equipment and electrical components; potential exposure to heights via lifts and ladders.
• May work at multiple hotel locations with irregular hours and on-call status including days, evenings, weekends and holidays.
• Appearance guidelines apply as defined by Encore or the represented hotels.

Compensation and Benefits

• Hourly Pay Range: $15.09 - $18.49
• Compensation is based on location, experience, and skills; may include overtime, bonuses or incentives where applicable.
• Benefits options are available for employees.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services