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Hanover - Hanover, PA 17331\nOverview

Salary Range $15.25 - $15.25 Hourly Position Type Seasonal Job Shift Any Education Level High School Travel Percentage None Category Warehouse\nDescription

COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!\nSTARTING WAGE $15.25/HR WITH INCREASE TO $15.75/HR AT 90 DAYS OF EMPLOYMENT!\nPURPOSE OF THE ROLE:\nThe Donation Associate

Level 1 is responsible for demonstrating great customer service, receiving incoming donations, and sorting donations by identifying quality goods versus trash or unsellable goods. Successful donations Associates operate quickly and efficiently in demanding and fast-paced environments. Donation Associates are required to maintain a clean and organized donation area, follow all safety standards, and properly track the movement of donated goods. Performing all donation tasks consistently helps set up all other aspects of the business for success.\nDonation Associate

Level 1 is required to use manual machinery such as manual pallet jacks, dollies, and hand trucks. Level 1 does not operate any electronic or heavy machinery such as balers, compactors, or forklifts/electric pallet jacks.\nKey Responsibilities

Customer Service

Greet all donors in a friendly and professional manner.\nProvide a positive donation experience even during busy times.\nFollow donation guidelines. Review donated goods for poor quality, damage, and/or restrictions and have the ability to turn away and explain why we cannot accept certain items in a way that is consistent with CommunityAid's core behaviors.\nPatiently and courteously answer basic donation questions while keeping donation flow moving.\nPerform basic partner donation tracking on an electronic tablet.

Organizing and Tracking Donations

Quickly and accurately sort incoming donations by department.\nIdentify items for trash or unsellable before they are sent to production or back stock.\nPrevent any bottlenecks or congestion at the donation door. Keeping incoming donation carts, bins, or large items organized for safety.\nKeep and maintain a clean environment by managing trash appropriately and organizing or breaking down cardboard.\nAccurately track product that is moving from donation door to production, sorting stations, or backstock with an electronic tablet.

Production

Assist with production needs such as disinfection and pricing of furniture, assisting with clothing production dumping, as well as ability to learn other production areas for sorting.

Safety

Emphasize safety and organization in high demand environments.\nRequired to learn and use proper safety equipment during everyday tasks (puncture resistance gloves and safety blades)\nAbility to use manual pallet jacks, hand trucks, and dollies.\nFor the purpose of safety and awareness, learn and understand the basic safety requirements for heavy machines located at the donation door and warehouse. This includes forklifts, baler, electric pallet jacks, walking stackers, and compactor. (These machines require further training and certification before an employee is authorized to use them and are not a requirement of the Donation Door Associate

Level 1 job.)\nLearn and understand all safety requirements for disinfection (Sterifab) and PPE requirements.

Other Tasks

Participate in daily huddles and shift handoffs\nMaintain a working knowledge of CommunityAid sales and marketing efforts, including current store needs.\nCommunicate donation volume and issues to the Donations Supervisor\nPerforms additional responsibilities as needed to support departmental and store goals.

Core Competencies

Embrace, exemplify, and endorse CommunityAid's 12 Core Behaviors\nEmbrace and support CommunityAid's Mission\nGood verbal communication abilities with an emphasis on clarity and listening\nCritical thinking and problem solving\nAbility to follow standardized work processes and quality guidelines\nStrong attention to detail when reviewing, sorting, and pricing product\nAbility to lift, move, and process merchandise of varying weights\nReliability, consistency, and the ability to work independently or with minimal supervision\nAbility to multi-task and thrive in a fast-paced environment\nQualifications

High School diploma or equivalent preferred\nMinimum age 16 years of age required\nScheduling flexibility and evenings and weekend availability\nProficient in reading, writing, and speaking English\nAble to adhere to consistent attendance and weekly working hours expectations\nPhysical Requirements

Ability to lift and carry up to 50 pounds\nAbility to push and pull up to 75 pounds\nAbility to stand for extended periods of time\nAbility to work extended periods of time wearing mask or respirator and other PPE

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Hanover - Hanover, PA 17331\nOverview

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