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JOB DESCRIPTION

The Customer Service Representative (CSR) role is responsible for handling the day-to-day relationship with customers. The CSR is responsible for the full cycle:

1. Capture the customer needs
2. Advice on potential solutions
3. Work with design & production so the product is manufactured according to the specifications
4. Perform quality control checks
5. Schedule installation, delivery or handoff the product to the customer

A successful CSR is a high-energy individual that has a passion for helping customers, listens attentively, manages multiple projects at the same time without losing orientation to detail and quality, has great communication skills, is a team player, understands that a positive experience means we win a customer for life and is always striving to surpass customer's expectations.

The CSR also proactively utilizes his/her network, obtains referrals and attracts new clients through FASTSIGNS corporation sales and marketing resources.

RESPONSIBILITIES:

1. Greet and welcome customers in person, via e-mail or over phone
2. Listen attentively to the customer’s needs
3. Apply consultative sales techniques to define the best way to help the customer solve their problem
4. Process estimates, document details about the orders and follow up with customers
5. Interact with design and production to make sure the order is processed accurately
6. Perform quality control
7. Schedule installation, arrange delivery or notify customer that the order is ready for pickup
8. Process customer payments and follow up if payments are delayed
9. Interact with third-party vendors to source special products
10. Help in the production area as needed

QUALIFICATIONS

1. Strong verbal and written communication skills
2. Proficient computer and internet skills including Microsoft Office suite; Adobe suite experience a plus
3. Comfortable engaging in sales conversation with customers
4. Strong organizational and team collaborating skills
5. Understanding of and experience in the arts and graphic industry preferred
6. At least two years in retail or inside sales or equivalent experience is preferred
7. High school diploma is preferred

BENEFITS

1. Casual and creative work environment
2. Performance Bonus
3. Paid training
4. Formal ongoing training program
5. Formal on-the-job training program