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At Fabuwood, we believe that exceptional quality, outstanding service, and teamwork drive our success. We're committed to creating an environment where every team member can contribute, grow, and make an impact.\nPosition Overview

The Warranty Support Representative is responsible for managing customer claims efficiently, ensuring accurate documentation, and maintaining strong communication between customers, internal departments, and production teams. This individual will be the key liaison for processing, investigating, and resolving replacement requests (RMAs) in a professional and timely manner.\nKey Responsibilities

Process customer claims (RMAs) and ensure all documentation is accurate and complete.\nEnter replacement orders into the system, ensuring alignment between claim details and new orders issued.\nReview and determine claim outcomes

approve or deny RMAs based on investigation and supporting evidence.\nConduct thorough investigations on claims using pictures, videos, and documentation to determine fault (Fabuwood vs. customer).\nIdentify root cause and, when applicable, determine which internal department is responsible for the issue.\nCommunicate professionally and clearly with customers regarding claim status, next steps, or clarifications.\nCollaborate with shop personnel and internal teams to gather necessary details and resolve issues efficiently.\nMaintain accurate and up-to-date claim records within the company's systems.\nEnsure adherence to company policies, timelines, and quality standards in all RMA processes.\nSkills and Qualifications

Strong attention to detail and organizational skills.\nExcellent communication and interpersonal abilities.\nAbility to analyze information objectively and make fair, informed decisions.\nProblem-solving mindset with strong investigative and follow-up skills.\nProficiency in data entry and working with ERP or order management systems.\nCustomer serviceoriented with the ability to maintain professionalism in all interactions.\nTeam player with the ability to collaborate across departments.\nAbility to multitask and prioritize in a fast-paced environment.\nWhat Fabuwood Offers

Competitive compensation\nComprehensive benefits package (health, dental, vision)\nPaid time off and holidays\nProfessional growth and advancement opportunities\nSupportive, team-oriented work environment\nMonday - Thursday 8am-5pm & Friday 8am-12pm

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