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GRANT SUPPLIES is one of the America's leading suppliers of electrical and plumbing products to the domestic and international market place. Established in 1986 in Long Island City, New York, Grant Supplies enjoys direct purchase relationships with the world's leading manufacturers, ensuring fast access and high quality supplies at competitive prices to our customers.

Job Functions & Responsibilities

Respond to and resolve inbound customer service inquiries and issues via telephone, live chat, and email.

Follow up with customers regarding outstanding order issues, returns, and unresolved concerns to ensure timely resolution.

Maintain the e-commerce website by uploading new products and updating existing product listings.

Create and process purchase orders accurately while monitoring inventory levels, stock availability, and returned merchandise.

Consistently deliver excellent customer satisfaction and service.

Work effectively and cooperatively with department staff and management to complete assigned duties and support overall team objectives.

Qualifications

A High School Diploma or GED is required, along with a minimum of one year of direct experience in sales and/or customer service.

Candidates must possess exceptional verbal and written communication skills and demonstrate a strong customer-focused approach.

Proficiency in web browsers and Microsoft Office applications, including Outlook and Excel, is required.

Punctuality, reliability, and flexibility in a fast-paced work environment are essential.

Physical Requirements

Occasionally required to stand, walk, bend, reach, push, and pull.

Occasionally required to use hands and arms to finger, handle, feel, reach, and/or carry

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