[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_79":80,"_81":82,"_83":84,"_85":86,"_87":-7,"_88":-5,"_89":-5},"routes/_public.jobs._index",{"_9":10,"_11":12,"_13":-5,"_14":15},"jobsData",{"_22":23,"_24":25,"_26":27},"featuredJobs",[],"featuredCompany","categories",[16,17,18,19,20,21],"Creative & Design","Marketing & Communications","Operations & Strategy","Production","Sales & Business Development","Writing & Editing","jobs",[28],"nextPageToken","","total",1,{"_29":30,"_31":32,"_33":34,"_35":36,"_37":38,"_39":40,"_41":30,"_42":43,"_44":25,"_45":25,"_46":34,"_47":25,"_48":49,"_50":51,"_52":53,"_54":20,"_55":56,"_57":58,"_59":43,"_60":61,"_62":63,"_64":65,"_66":67},"remoteAllowed",false,"publishedAt",["D",1776423600000],"displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","companyName","KTJB","description","Location: Miami, Florida\nWork Mode: On-site / Office-Based\nKTJB focused on the management and development of exclusive luxury brands within the interior and lifestyle sectors. Activities include product design, sourcing, production, manufacturing, distribution, and licensing, with a strong emphasis on quality, craftsmanship, and brand integrity.\nOperating through an established international network of partners, suppliers, and manufacturers, the company delivers refined products and experiences tailored to premium markets, combining creative direction with operational excellence.\nPosition Overview

We are seeking a highly organized, service-driven, and commercial Sales Administration & Client Service Coordinator to support the day-to-day operations of our Miami office.\nThis role is central to the business and requires a strong B2B approach, with the ability to support architects, interior designers, decorators, retailers, and other professional clients with speed, accuracy, and professionalism. The ideal candidate combines strong administrative discipline with high-touch client service and a clear understanding of the standards, timing demands, and product sensitivity required in the luxury goods sector.\nThe successful candidate will manage the full order lifecycle, support pricing and quotations, coordinate with buyers and producers, oversee ERP-related sales administration, and work closely with logistics, transport, and customs partners to ensure smooth execution from order entry through delivery and after-sales follow-up.\nKey Responsibilities

Serve as a primary point of contact for clients.\nManage the full order flow from quotation and order entry through confirmation, invoicing, shipment coordination, delivery follow-up, and issue resolution.\nWork daily within the ERP system to create and maintain quotations, sales orders, client records, pricing details, order tracking, invoices, and related commercial documentation.\nPrepare and manage pricing proposals with a clear understanding of all underlying components, including product costs, margins, specifications, logistics considerations, transport, duties, and other commercial factors.\nCoordinate closely with buyers, producers, suppliers, and internal stakeholders to ensure product availability, production follow-up, order accuracy, and timeline alignment.\nMaintain close coordination with logistics providers, transport partners, freight forwarders, and customs contacts to support domestic and international shipments.\nHandle customer service matters including order updates, shipping delays, shortages, damages, returns, claims, payment follow-up, and resolution of client concerns.\nSupport invoicing processes and assist with payment tracking and commercial follow-up as needed.\nWork hand in hand with sales, purchasing, production, logistics, and leadership teams to ensure a seamless client experience and strong internal coordination.\nContribute to process improvement initiatives in sales administration, customer service, order management, and operational execution.\nCandidate Profile

Minimum 3 years of experience in sales administration, client service, order management, sales operations, or a similar B2B support role.\nStrong B2B experience, ideally working with architects, interior designers, decorators, retailers, distributors, or project-based clients.\nExperience in luxury goods, premium interiors, furniture, textiles, decorative products, fashion, or another high-end product environment.\nStrong administrative and organizational skills, with the ability to manage multiple orders, priorities, and deadlines with precision.\nComfortable working in an office-based, fast-paced commercial environment with high standards of execution and presentation.\nPractical experience using an ERP system for quotations, order processing, client administration, and order follow-up.\nSolid understanding of pricing, commercial terms, invoicing, payment follow-up, logistics coordination, and after-sales service.\nAbility to work cross-functionally with buyers, producers, logistics teams, and company leadership.\nExcellent written and verbal communication skills with a polished, professional, and client-oriented approach.\nStrong problem-solving ability and a proactive mindset when managing time-sensitive requests and operational challenges.\nProduct sensitivity and the ability to understand and communicate technical and commercial product details accurately.\nHigh attention to detail, reliability, and a strong sense of ownership.\nPreferred Qualifications

Experience handling international orders and coordinating with transport, freight, and customs stakeholders.\nExperience in project-driven environments where client deadlines and execution timing are critical.\nFamiliarity with the service expectations and pace of the luxury market.\nAbility to manage claims, returns, shortages, and service recovery in a professional and commercially appropriate manner.\nItalian is a strong plus. Any additional language is also a plus.\nCustomer service excellence\nInvoicing and payment follow-up\nLogistics and customs coordination\nAttention to detail\nProduct understanding\nWhat Success Looks Like

Client requests are handled quickly, accurately, and with a high level of professionalism.\nQuotations, orders, invoices, and follow-up actions are managed with consistency and precision.\nInternal coordination between commercial, purchasing, production, and logistics teams is efficient and reliable.\nOrder execution runs smoothly from initial request to final delivery and after-sales resolution.\nArchitects, decorators, retailers, and other professional clients receive a service level consistent with a luxury brand environment.\nOperational issues are anticipated early, communicated clearly, and resolved effectively.\nSummary

This is an excellent opportunity for a hands-on, very detail-oriented professional who understands both client service and sales administration in a B2B luxury environment. The role requires someone who can combine structure, responsiveness, commercial awareness, and product sensitivity while acting as a reliable link between clients and internal teams.

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