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Job Description

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services to meet mission needs for Defense and Federal customers. We are hiring a Multimedia Systems Engineer - TS/SCI for an exciting opportunity located in Pentagon (Arlington, VA).

Job Responsibilities

ESM seeks a full-time Multimedia Systems Engineer - TS/SCI with the following capabilities and qualifications. The primary responsibility is VTC troubleshooting, with knowledge of Crestron and AMX technologies. Employee responsibilities include:

• Providing on-site support in the AV/VTC Engineering Team supporting the 844th Communications Group primarily at the Pentagon, with occasional satellite support at Joint Base Anacostia-Bolling and Joint Base Andrews.
• Experience with MS Teams, Crestron, BiAmp, ClearOne, Cisco, AMX, and other VTC technologies.
• Troubleshooting system operational problems and performing fault isolation.
• Repairing, replacing, and reprogramming faulty equipment as needed.
• Providing client consultation and training on control interfaces and AV/VTC equipment usage.
• Drafting SOP documents for local presentation and VTC operations.
• Conducting site surveys to establish customer requirements and generating Bill of Materials for AV/VTC systems and equipment.
• Leading integration, testing, and installation of new facilities in classified and unclassified environments.
• Acting as equipment custodian and managing inventory assets.
• Providing lifecycle refresh projections for AV/VTC infrastructure and equipment build-out projects.
• Performing routine performance testing to ensure optimal operation of VTC and conference room equipment, servers, and workstations.
• Evaluating, designing, documenting, installing, testing, maintaining, operating, updating, and modifying video teleconferencing systems.

Required Knowledge, Skills, and Abilities (KSA)

• Active Secret Clearance
• Ability to lift up to 50 lbs
• Ability to pass a drug screening
• Active Driver's License (willing to serve as backup driver for equipment delivery)
• Excellent communication skills, both written and verbal, and strong team skills
• Ability to work in a dynamic, cross-organizational environment
• Strong dedication to quality customer service
• Problem-solving skills, including quick diagnosis of system issues
• Ability to prioritize tasks and meet deadlines
• Ownership of tasks with minimal supervision, seeking help when necessary

Desired KSA

• Positive, self-motivated, proactive, adaptable, and able to handle stress
• Effective communication with team members, management, and government clients
• Research and develop creative solutions independently

Minimum Education, Training, and Certifications

• Bachelor's degree + 5 years of experience, current Security+CE or equivalent DoD 8570 IAT Level II certification, and ability to attain Crestron Digital Certified Engineer or Crestron Certified Programmer certifications within 6 months.
• Alternatively, a master's degree with 3-5 years of experience and certification attainment within 1 year, or no degree with 10 years of relevant experience and certifications.

Minimum Clearance

• TS/SCI

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Proficiency in using a computer

Additional Requirements

• Other duties as assigned

ESM provides equal employment opportunity to all individuals regardless of race, creed, color, national origin, genetic information, veteran status, gender, age, or other characteristics protected by law.