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We are a 4.9-star-rated, family-run home service business. We are growing, and we need you!

Updated March 30, 2026 - refreshed and clarified job description.What's in it for you???

Great hours for a parent looking for some extra income, 2 pm - 6 pm!\nCompetitive hourly wage paid weekly\nBonuses and potential per task and commission pay\nConsistent training to further your career\nCompany & Family Events - Cookout, Fishing Trips, Paintball, Holiday Parties\nKnowing that you are making a difference in the day-to-day operations of a growing business!\nThe Position:

The Customer Service Representative (CSR) is frequently the very first impression that our clients have. It is critical that the CSR position set the stage for the world-class experience our clients have when they choose to do business with us. The CSR is instrumental in ensuring the client is not only completely satisfied but is more than satisfied with a world-class experience. The CSR is responsible for keeping our call board filled each day.

Duties, Roles, and Responsibilities:

Convert incoming contacts and requests into booked appointments.\nAnswer each call within the first three rings.\nMake outbound calls as necessary to ensure the call board is at capacity.\nMake outbound calls as necessary to ensure client satisfaction.\nHandle and assist with resolving customer concerns to create customer cheerleaders for life.\nUpdate customer information in the company's CRM systems accurately.\nFollow the company's call framework/scripting.\nAttend and participate in the company's training meetings and skill practice sessions.\nAssist dispatch with notifying clients of any delays or reschedules - proactively.\nAssist with administrative duties as assigned (such as filing, preparing technician packets, etc.).\nSkill Sets:

Service Titan Experience (ideal)\nCompetent with phone systems.\nHighly organized with excellent follow-through skills.\nStrong verbal and written communication.\nAbility to build trust and show empathy to others.\nEngaging positive attitude that loves to serve and thrives in a fast-paced, goal-driven environment.\nMaintains control of the call.\nDisplays confidence\nAbility to overcome objections.\nAbility to problem solve.\nAsk good questions (discovery).\nSelf-motivation for personal development.\nExperience with Service Titan\nCore Values:

Vision - We carry out our customers' vision with royal service\nOwnership - We take responsibility for the outcome\nLoyalty - We have our customers' best interests at heart\nTransparency - We are open, honest & genuine\nOur Mission:

Our Mission is to provide a royal customer experience.

We operate with transparency, which allows us to provide high value for our customers.

We take ownership of our actions and stand behind all of our services.

We treat our customers like family..

Benefits:

Flexible schedule\nShift - Part-time:

Day shift\nEvening shift

","shortDescription","Customer Service Representative/Inside Sales

We are a 4.9-star-rated, family-run home service business. We are growing, and we need you!

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