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The Customer Service Representative supports government customers by managing electronic orders, responding to inquiries, and ensuring timely and accurate order fulfillment. This role requires strong written communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is customer-focused, organized, and able to remain calm under pressure while collaborating with a small, team-oriented group.\nEssential Functions

Handle incoming customer calls for product support\nMonitor Electronic Orders for Special Instructions and flag orders accordingly\nManaged aged WIP\nManage Receiver/L&D WIP\nPromptly identify, analyze and resolve service issues.\nHandle customer inquiries expeditiously with regard to new order/repair/remake status, anticipated delivery dates, warranty details, product options and specifications and place all notes in business and client databases.\nTrack and follow up on \"must ship\" orders on behalf of customer\nWork cooperatively with other team members to ensure quality customer service\nFill supply orders (for customers and outside reps)\nManage daily PO list to handle duplications, cancellations, L&D claims\nFollow company processes for customer complaint resolution\nEducate Customer on product features/software/accessories\nRemain current on programming software.\nAbility to knowledgeably discuss our products/features with customers\nAbility to guide our customers through basic software walkthrough\nAbility to guide our customers through basic troubleshooting steps\nCompetencies

Must demonstrate the ability to use time efficiently, prioritize work activities, and complete work in a timely manner.\nActively participate in all regularly scheduled conference calls and meetings.\nPerform special projects /other tasks as needed.\nBe prompt and ready to begin work at your assigned start time\nAnswer incoming calls/emails promptly and courteously\nEnter a summary of each call in customer database\nDevelop and maintain an organized work area\nTake personal initiative for technical and professional development\nDesired Qualifications

Required Education:\nHigh school diploma required. Industry experience required.\nPreferred Education:\nPost-secondary education is preferred.\nExperience:\nTwo to three years' experience in customer service, sales or account management.\nIndividual should have intermediate level computer skills.\nAbility to become proficient with Business and Client Management software platforms used internally.\nAbility to become proficient with programming software\nProficiency with Outlook and Excel\nTravel: No\nPhysical Demands: Sitting, Standing, Typing\nPosition Type and Expected Hours of Work: Monday Friday standard business hours between 9:30 AM to 6:00 PMWorking Environment: Hybrid, Combination of Office and Remote Work. You will be onsite Tuesday through Thursday at the Shakopee, MN office, with the option to work remotely Monday and Friday.\nAbout Us\nGN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.\nWhat We Offer\nWe value our employees and offer competitive wages and benefits including:\nGenerous Benefits including PTO and Paid Holidays\n401k with Company match\nPaid Parental Leave & Transition Back to Work Benefits\nCompany HSA Contributions\nDiscounted GN Group products\nWe encourage you to apply\nEven if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.\nWe are committed to an inclusive recruitment process\nGN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment.\nPay Transparency Notice:\nDepending on your work location, the target annual salary for this position can range from $21- $27/hr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. GN participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.\nDisability Accommodation\nIf you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.\n","shortDescription","Customer Service Representative

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