About the Role
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing visual, commercial, and styling curation according to guidelines for the store. Additionally, you will use your trend and competitor awareness to inform, coach, upskill, and develop the store team to enhance the customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
- Contribute to the overall omni-channel customer experience through visual and commercial curation.
- Represent the H&M brand positively during customer interactions.
- Plan and organize workload according to store activation plans and adapt based on business needs.
- Implement and maintain global campaigns and sales activities.
- Ensure garment care, stock levels, and provide input on allocation.
- Follow sales KPIs, identify opportunities, and collaborate with the store management team.
- Create actions to increase customer satisfaction and meet sales goals.
- Follow procedures for omni-channel services, operations, and communication.
Fashion & Trend Awareness
- Stay updated on fashion trends, styles, and competitors.
- Use trend knowledge to enhance styling and product presentation.
Team & Development
- Share knowledge, inspire, and educate store teams.
- Coach and develop visual and commercial skills of team members.
- Support routines and best practices to maintain standards.
- Develop talent and onboard new colleagues.
- Organize and deliver training for visual and commercial skills.
- Complete required training modules.
- Support store expansion projects.
Visual & Commercial Execution
- Execute visual and commercial styling based on guidelines and campaigns.
- Ensure window and store styling create an inspiring customer experience.
- Maintain store layout, fixtures, and signage according to guidelines.
- Collaborate on lighting, display forms, and store navigation.
- Ensure availability of POS materials and keep the store clean and organized.
Qualifications
- Curious, creative, proactive, solution-focused, and flexible with strong communication skills.
- Interest in fashion and leadership qualities.
- Experience in product presentation and commercial execution.
- Knowledge of visual, operational practices, routines, and tools.
- Ability to analyze sales reports and act accordingly.
Why You'll Love Working at H&M
- Valuing diverse backgrounds and inclusive culture.
- Access to community groups and networking.
- Support for wellbeing and comprehensive benefits.
- Employee discounts across brands.
Additional Information
Compensation: $14.77-16.62 hourly. Non-exempt, hourly role. We are committed to accommodations for applicants with disabilities. Benefits include staff discounts, health coverage, retirement plans, and more.
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