H&M is hiring: Visual Merchandiser - Jersey Gardens in Elizabeth

About the Role

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Representing yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards
• Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team
• Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team

Responsibilities

• Execute visual, commercial, and styling curation for the store based on the commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines
• Carry out sample picking routines including stockroom garment quantities, accessories, and shoes to create clear trends and stories
• Secure window and styling execution to create inspirational and commercial customer experience
• Provide good customer flow by maintaining commercial layout and fixtures for optimal trend storytelling
• Maintain price signage in windows and throughout the store following global strategy and Sales Market requirements
• Ensure lighting is working correctly to highlight products and display forms
• Maintain display forms and interior materials with sustainability in mind
• Coordinate with Area Visual Manager to keep store navigation up to date according to guidelines
• Ensure adequate quantities for sale and activity including POS material
• Keep sales floor and back of house clean, organized, and safe according to security guidelines

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and influencers
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs

Team & Development

• Share, inspire and educate store teams with seasonal changes and fashion trends, providing in-store communication including price perception
• Coach and develop the Store team’s visual and commercial skills to ensure high quality of product and presentation
• Develop daily routines and best practices to maintain a consistent level of visual & commercial standards while maintaining customer service engagement
• Develop and coach talents and provide onboarding training to new colleagues
• Organize and deliver visual & commercial upskilling for colleagues
• Complete Visual Competencies & Commercial 4 All trainings based on regional goals
• Support Sales Market and Area teams with expansion needs

Visual & Commercial Execution

• Execute the visual & commercial curation and styling for the store based on the calendar, allocation, activation plan and trends
• Select samples and maintain stockroom quantities to create clear trends and stories
• Maintain window and store styling according to guidelines for an inspiring customer experience
• Maintain effective customer flow through layout and fixtures
• Maintain price signs in line with guidelines
• Coordinate with Facilities Management to ensure lighting highlights products
• Care for display forms and interior materials with sustainability in mind
• Keep store navigation up to date with guidelines and layout
• Ensure adequate sale material and POS availability
• Keep the store clean, organized, and safe

Qualifications

• For you to be a successful Visual Merchandiser, you must be curious and creative; proactive, solution-focused, flexible, with effective communication skills to achieve results cross functionally
• Fashion interest and leadership skills with the ability to apply visual and commercial experience in a dynamic environment
• Experience with being solution-focused to improve product presentation and commercial execution
• Good knowledge of visual, commercial, and operational best practices, routines, and tools
• Ability to manage and act on selling data and weekly sales reports

Why You’ll Love Working at H&M

• Diverse backgrounds are valued
• Values-driven organization guided by seven values
• Access to Colleague Resource Groups for networking
• Inclusive workplace where you can be yourself
• Global talent community with career growth opportunities
• Comprehensive benefits including health insurance, wellness, retirement plan, paid leave, and community day
• Employee discount on H&M Group brands and access to incentive programs

Additional Information

Compensation: expected base salary range is $19.80 - $23.00 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties as assigned.
• H&M has assessed this posted compensation range for this role and location at the time of posting; actual pay may differ.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us. Benefits vary by market and country and may include staff discounts, insurance, PTO, and other programs.

Company Description

H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to affordable wardrobe essentials. Our aim is fashion & quality at the best price in a sustainable way.