Overview
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.
A Day in the Life: Working at H&M means no two days are ever the same. A typical day will include responsibilities aligned with customer experience, fashion & trend awareness, team development, and visual & commercial execution.
Customer Sales & Profit
- Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (Indirect).
- Represent the H&M Brand positively during customer interactions (Direct).
- Organize and plan workload according to the store activation plan and adapt based on business needs in collaboration with Store Management and Area Visual Manager.
- Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
- Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management.
- Create efficient actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management.
- Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team.
Fashion & Trend Awareness
- Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
- Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience in store.
Team & Development
- Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception.
- Coach and develop the Store teams visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
- Support & develop daily routines and best practices to maintain a consistent level of visual & commercial standard while maintaining customer service engagement.
- Develop and coach talents and provide onboarding training to new colleagues.
- Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues.
- Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
- Support Sales Market and Area teams with expansion (store projects) needs.
Visual & Commercial Execution
- Execute the visual & commercial curation & styling for the store based on the commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines.
- Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to create clear trends and stories according to guidelines.
- Secure window & styling execution according to guidelines to create inspirational and commercial customer experience.
- Provide good customer flow by maintaining commercial layout and fixtures to secure the best trend story placement.
- Maintain price signs in windows and throughout the store following Global strategy and Sales Market requirements.
- Ensure all lighting is working correctly in collaboration with Facilities Management to highlight products and display forms.
- Maintain and care for all display forms and interior material with sustainability in mind.
- In collaboration with Area Visual Manager ensure store navigation is up to date according to latest guidelines and store layout.
- Ensure store has enough quantities of sale and other activity including POS material according to local routines.
- Keep sales floor and back of house clean, organized, and safe according to local security guidelines.
Who You Are
- Curious and creative; proactive, solution-focused, flexible, with effective communication skills to achieve results cross-functionally.
- Fashion-interested with leadership skills who can apply visual and commercial experience in a dynamic environment.
- Experience being solution-focused to improve product presentation and commercial execution in store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Know how to manage, follow-up and act on selling equation and weekly sales reports.
Why You\'ll Love Working at H&M
- We value diverse backgrounds and are committed to inclusion.
- We are a values-driven organization guided by our 7 unique values.
- Access to Colleague Resource Groups (CRGs) for community and networking.
- Inclusive culture where you can be yourself at work.
- Opportunities within a large global talent community for career growth.
- Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and community day.
- Employee discount at H&M and other brands in the group.
Compensation: expected base salary range is $15.13 - $18.04 hourly
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company\'s discretion.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.