GHP Management is hiring: FlexOps Community Manager in Los Angeles

As the FlexOps Community Manager, you are a team builder and leader who provides support, mentorship, and direction to ensure a high level of Employee and Resident Engagement.

You are responsible for meeting the Owner’s asset performance expectations within our communities across Southern California (Los Angeles, Woodland Hills, Pacific Palisades, Ventura, Canyon Country, and the Inland Empire) to meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy, and reputation management goals. You accomplish these goals by leading your assigned team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.

Reports to:Regional Sales Manager

HOW YOU WILL CONTRIBUTE:

Customer Experience and Leadership:

• Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Oversee the day-to-day financial, sales, marketing, maintenance, and operations of the Community.
• Promote regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
• Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Promote and upholds company values, employee promises, policies, and initiatives.
• Train and develop new managers and employees.
• Efficiently handle resident requests and concerns.
• Focuses on identifying the challenges early and use it as an opportunity to develop the team and take corrective measures as necessary.
• Empower employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.
• Select, hires, trains, coaches and provides feedback to the team to deliver Service Excellence.
• Own the employee experience, drives employee satisfaction and elevates team behaviors.
• Establish a learning culture and maintains a strong connection of the community team to GHP.
• Provides reinforcing and developmental feedback to the assigned team.

Sales and Marketing:

• Monitor and drive rental activity including traffic, move-ins, move-outs, closing ratios and notices to ensure financial performance requirements for assigned Community are being met.
• Demonstrate understanding and knowledge of the competitive property markets and ensure Leasing Team is up to date on opportunities and areas of focus.
• Regularly conduct market analysis and develops leasing and pricing strategy accordingly.
• Manage all Marketing activities within budgetary guidelines to maintain and exceed occupancy requirements.
• Manage all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations.
• Develop and oversees an on-going resident retention program, including resident events.
• Create an outreach and networking strategy to generate leads within the local market.

Financial Performance

• Maintain fiscal oversight and is responsible for YOY revenue growth, income maximization and expense control for the Community.
• Manage rent collection, through delinquency management and taking preventative steps to reduce evictions and write-offs.
• Ensure that resident notices are delivered within established guidelines and are in compliance with related Fair Housing law.
• Proactively monitor Community performance and creates action plans to address opportunities and demonstrate positive trend.
• Participate in the development of budget reporting and projected annual variances from budget.
• Participate in the preparation of annual operating and capital expense budgets for approval.
• Manage payables/receivables and other accounting activities, including accounting month-end.
• Collaborate with Corporate Collections team on collection efforts.
• Review and approve vendor invoices, ensuring these are inspected for vendor-delivered services, confirmation of negotiated price, and budget compliance.
• Work closely with the Accounting team on month-end activities to ensure financials are accurate and accounting activities have been completed by the Community.

Operations

• Conduct daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards.
• Conduct weekly/monthly property walks with Regional Managers and Regional Maintenance Managers to ensure Community compliance with the GHP standards.
• Regularly audits property onsite files to ensure proper resident qualification and screening processes are being followed in accordance with company policy and procedure.
• Acts as final approval for the resident Lease Agreement and escalates the case to the Corporate team if necessary.
• Manage compliance with Fair Housing laws and regulations through regular team communication and training.
• Manage compliance with OSHA standards daily.
• Manage low-performing or staff communities to ensure compliance and performance is stable.
• Facilitate compliance reporting, audits, etc…..

CORE COMPETENCIES

• Customer-Centric – Put the customer, both internal and external, at the heart of everything.
• Leadership – Has an ability to inspire and lead others to goal achievement through day to day interaction.
• Analytical - Regularly makes decisions and solves problems by analyzing information and evaluating results to choose the best solution and solve problems.
• Business and Financial Acumen - Must be able to synthesis complex financial information and interpret financial results.
• Communication - Communicates with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts and negotiating with others handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Organization and Project Management - Organizes, plans, and prioritizes work.
• Discretion and Independent Judgment – Regularly exercises discretion and independent judgment in the day-to-day management and operation of the Community.

PROFESSIONAL REQUIREMENTS

• 5+ years managing a resident apartment community of 500+ units or more experience as a Community Manager and/or Property Manager or a combination of experience managing and leading within a 500-800 units community with 2-3-year experience as Leasing Manager or similar sales and marketing role within Property Management.
• 2+ years of experience with financial budget development for the community
• 3+ years’ experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint)
• Associate's Degree in Business Administration and/or ARM or CPM certification required. Bachelors’ Degree or higher preferred.
• 2-3 years experience managing a team of 16 or more team members.
• Strong working knowledge Fair Housing requirements

PHYSICAL REQUIREMENTS:

• Regular and physical attendance is required
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly operates computer and other office machinery
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Constantly works in outdoor weather conditions

COGNITIVE OR MENTAL REQUIREMENTS:

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

ELIGIBILITY REQUIREMENTS:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

Salary Range: $75,000-$85,000 Annually, D.O.E.

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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