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Mercer County, NJ – County Government

Radio Dispatcher Job at Mercer County, NJ – County Government in Trenton

Mercer County, NJ – County Government, Trenton, NJ, United States, 08628

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RADIO DISPATCHER

DEPARTMENT: TRADE Transportation

SALARY: $38,120 - $51,183

SCHEDULE: M-F 9:00AM - 5:00PM (Full Time)

LOCATION: West Trenton, NJ

POSITION(S) AVAILABLE: 1

Position Overview

TRADE Transportation is Mercer County's paratransit service, committed to providing safe, reliable, and accessible non-emergency transportation for eligible residents, including older adults (60+) and individuals with disabilities. The Radio Dispatcher plays a critical role in coordinating daily operations and ensuring the smooth, efficient flow of communications between drivers, passengers, and administrative personnel.

Responsibilities

  • Operate radios and telephone systems to dispatch transportation vehicles.
  • Receive, document, and relay information and requests from passengers and drivers.
  • Maintain detailed records of calls and daily activities.
  • Ensure compliance with Federal Communications Commission (FCC) rules.
  • Perform administrative and clerical duties, such as filing, data entry, and record maintenance.
  • Respond to inquiries regarding scheduling, safety, and transportation procedures.
  • Support emergency and safety communications when needed.
  • Monitor video surveillance and report potential safety concerns.
  • May interact with law enforcement databases or public safety systems as required.

Requirements

  • Six (6) months of experience in radio dispatching or operation of radio/telephone equipment.

OR

  • A valid Commercial Radio Operator Permit/License issued by the FCC.

Knowledge, Skills, Abilities

  • Knowledge of FCC rules for radio systems.
  • Ability to remain calm and decisive in high-pressure or emergency situations.
  • Strong communication and interpersonal skills.
  • Familiarity with telephone, radio, and data systems.
  • Excellent attention to detail and recordkeeping.
  • Ability to read, write, and communicate clearly in English.
  • Bilingual in Spanish and English strongly preferred.

Mercer County EEO/ Civil Service Statement & Residency Requirements

Mercer County is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and accessible workplace. We provide equal employment opportunities to all individuals regardless of race, creed, color, national origin, nationality, ancestry, age, sex, gender, pregnancy, marital status, civil union status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, disability, or any other protected characteristic under federal, state, or local law.

As a Civil Service employer under the State of New Jersey, all candidates must comply with New Jersey Civil Service Commission regulations and guidelines. Mercer County residency is required. Non-residents must establish residency within one (1) year of employment.

Mercer County is also committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws, specifically in accordance with the New Jersey State Policy Prohibiting Discrimination in the Workplace.

PI276702807

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Government Administration

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