Customer Service & Technical Support Specialist [APAC | Audio/Technical Products

[Job ID: 1061826]

Responsibilities:

• Develop maximum sales potential from assigned customers through strong customer service and product knowledge.
• Process customer information and respond to inquiries, concerns, and complaints diplomatically.
• Ensure accurate and timely order entry and shipping, applying correct pricing and discounts.
• Assist end users with self-help tools (FAQ, How-to guides, webshop, repair portal) and contribute to building self-help content.
• Provide post-sales support, including basic technical support (Level 1/2) and web sales order placement.
• Support global key accounts and accounts with special requirements.
• Increase sales through upselling and cross-selling where appropriate.
• Maintain organized, up-to-date customer files and promptly correct account information.
• Train new Customer Service Representatives as required.
• Collaborate with APAC Customer Service team to resolve complaints in a timely manner.
• Support achievement of relevant KPI targets and coordinate coverage for team members when needed.

Requirements:

• Min diploma/ ITE in electronics related
• Minimum 3 years of customer service experience
• Certification in Electronics, Audio Engineering, or related field
• Knowledge of electronics and technical support, preferably with audio equipment or technologies (e.g., soundwaves, bandwidth).
• Experience with support ticketing systems and technical documentation.

To apply, please send your updated resume to cv_edmund@goodjobcreations.com.sg

We appreciate all applications; only shortlisted candidates will be notified. Applications will be retained for future openings.

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EA Licence No.: 07C5771
EA Personnel Reg. No.: R24122504
EA Personnel Name: Edmund Ting Chao Siong
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