Library Assistant Job at Mecklenburg County Government in Charlotte

Library Assistant – ImaginOn
Charlotte Mecklenburg Library

“Follow yourcalling, Find your career”

Please apply by 09/05/2025

Pay rate: $20.00 -$25.68

CharlotteMecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.

PositionSummary
The Full-time Library Assistant delivers a high level of quality libraryservices ensuring the provision of value-added experiences for all customersand performs routine tasks in support of the library. ImaginOn is primarily alibrary dedicated to serving children and teens, providing resources andprograms designed to meet the unique needs of youth in our community.

Location:
ImaginOn Library 300 E. 7th Street Charlotte, NC 28202


Schedule: Full TimeBenefit Eligible, 40 hours per week
Mondays,Wednesdays, Thursdays and Fridays 8:00am – 5:00pm
Tuesdays11:00am – 8:00pm
Saturdaysand Sundays (weekend rotations) 8:00am – 5:00pm

Essential Functions
Promote the library’s collection and services
Perform Access Services activities
Provide service desk coverage
Provide materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, andprocesses
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties

Minimum Qualifications
Experience: Minimum of one year ofcustomer service experience including library or retail.
Education: High School diploma orequivalent

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications
Knowledge of integrated library systems software (IE: Polaris Leap)
Bilingual
Experience working with youth audiences

Knowledge, Skills and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette

Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes inresponsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence.

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with possibility of high noise level
Schedules will include nights and weekends
Work with youth of all ages
Work with diverse community

Selection
This classification has been identified as having a role in the development ofADA compliant technologies and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor’s request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.