Library Customer Assistant - WMF2225e Job at The Cumbria County Council in India

The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.

Job details

Job reference REQ00000018810 | Date posted 26/08/2025 | Application closing date 14/09/2025 | Location: BARROW-IN-FURNESS | Salary: £25,989 | Contractual hours: 0 | Basis: Part time

Library & Customer Assistant - WMF2225e

Location: Barrow Library
Contract Type: Permanent

About this opportunity

We are seeking to recruit an energetic and highly motivated individual with great customer service skills to work in our libraries in the Barrow area.

The role is varied and requires individuals to:

1. Be the first point of contact for customers.
2. Provide information and deal effectively with customer enquiries, including helping with IT enquiries – face to face, over the phone, written, and digital.
3. Carry out general library duties, help with the security of buildings, and basic health & safety tasks.
4. Support a range of events and activities for all ages.
5. Work as part of a team.
6. Travel within the Barrow and Furness library area (Barrow Library, Askam Library, Dalton Library Link, Ormsgill Library Link, Roose Temporary Library @ Barrow Park, Ulverston Library, and Walney Library).

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills; you will enjoy working as part of a team and will have a positive outlook to service development and change.

Who we are looking for…

Are you looking for a role where you can make a real difference? Do you have drive, ambition, and a desire to improve services for your local community? Are you looking to develop a career in the public sector?

If so, we want to hear from you.

What can we offer you!

Working at Westmorland and Furness Council, you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave, and other perks and discounts. For more information about life at Westmorland and Furness Council and what we can offer, please visit our Careers site: Our benefits | Careers(westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria, please view the attachments below.

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once invited to the interview stage. If you have any concerns or adjustments needed, we are happy to discuss this with you.

Westmorland and Furness Council can now offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all roles. For more information, visit the government website: Skilled Worker visa: eligible occupations and codes - GOV.UK.

Safer Recruitment & DBS

We are committed to safeguarding and promoting the safety and welfare of children, young people, and adults at risk. All workers, employees, and volunteers are expected to share our commitment.

Equality, Diversity, and Inclusion

We aim to improve workforce diversity to better reflect our communities. We welcome applications from everyone and promote an inclusive culture that values differences.

As a Disability Confident Leader, disabled applicants who meet the essential criteria are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel, veterans, and those in care or care-experienced under 24 years old, who meet the essential criteria for the role.

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