The Cumbria County Council is hiring: Library Customer Assistant - WMF2226e in I

Job details

Job reference REQ00000018811 | Date posted 26/08/2025 | Application closing date 14/09/2025 | Location Barrow-in-Furness | Salary £25,989 | Contractual hours 37 | Basis Full time

Library & Customer Assistant - WMF2226e

Location: Barrow Library
Contract Type: Fixed term

Overview

We are seeking to recruit an energetic and highly motivated individual with great customer service skills to work in our libraries in the Barrow area. The role is varied and requires individuals to be the first point of contact for customers, provide information and deal effectively with enquiries (including IT enquiries) face to face, over the phone, in writing and digitally, and to support a wide range of events and activities for all ages.

Responsibilities

• Be the first point of contact for customers.
• Provide information and handle customer enquiries, including IT queries, across face to face, phone, written and digital channels.
• Carry out general library duties, assist with building security and basic health & safety tasks.
• Support a wide range of events and activities for all ages.
• Work as part of a team.
• Travel within the Barrow and Furness library area (Barrow Library, Askam Library, Dalton Library Link, Ormsgill Library Link, Roose Temporary Library at Barrow Park, Ulverston Library and Walney Library).

What we are looking for

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills; you will enjoy working as part of a team and will have a positive outlook to service development and change.

What we can offer

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site: Our benefits | Careers (westmorlandandfurness.gov.uk).

Additional information

Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the attachments below. We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once invited to the interview stage. If adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council is able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee eligibility for all roles. For more information on eligible occupations and codes, please visit GOV.UK.

Safeguarding, Equality, Diversity and Inclusion

Westmorland and Furness Council is committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share this commitment. We welcome applications from everyone and strive to promote an inclusive culture that values diversity.

As a Disability Confident Leader, disabled applicants who meet the essential criteria are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and to those who have been in care or care-experienced and under 24 years old who meet the essential criteria for the role.