Overview
Library Assistant – Independence Regional
Charlotte Mecklenburg Library
“Follow your calling, Find your career”
Pay rate: $20.00 - $25.68
Please apply by 9/2/2025
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
Location
Independence Regional Library
6000 Conference Drive
Charlotte, NC 28212
Schedule
Full-time, benefit-eligible (40 hours per week). All staff work on a rotating schedule that typically includes one evening shift per week and weekend rotations.
- Day shift: 8:00 a.m. – 5:00 p.m.
- Evening shift: 11:00 a.m. – 8:00 p.m.
- Weekend rotation: Saturdays and Sundays, 8:00 a.m. – 5:00 p.m.
- During the school year, rotations include both Saturday and Sunday. During summer hours, rotations are limited to Saturdays only.
Essential Functions
- Promote the library’s collection and services
- Perform circulation activities
- Provide service desk coverage
- Provide materials to appropriate bins for transfer
- Provides research assistance to customers
- Utilize integrated library systems software
- Assisting customers at several service points
- Training and assisting customers on various library policies, procedures, and processes
- Collaborating with Librarians to deliver programming and outreach services
- Assisting with volunteer management
- Perform shelving and weeding duties
Minimum Qualifications
- Experience: Minimum of one year of customer service experience, including library or retail
- Education: High School diploma or equivalent
- Combination of relevant education and relevant experience accepted?: Yes
Preferred Qualifications
- Knowledge of integrated library systems software (IE, Polaris)
- Bilingual
Knowledge, Skills, And Abilities
- Knowledge of alpha-numeric sorting systems
- Various library systems
- Telephone etiquette
Skills
- Technology adeptness
- Excellent interpersonal and customer service skills
- Excellent time management skills with attention to detail
Abilities
- Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
- Communication: Clearly conveying information to individuals or groups
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
- Technical/professional Knowledge and Skills: Keeping up with current developments and trends in areas of expertise
- Work Standards: Setting high standards of performance for self; accountability
Computer Skills
Proficient in various computer applications, including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise. Schedules will include some nights and weekends. Interaction with teens is common due to the branch location near East Mecklenburg High School.
Selection
This classification has been identified as having a role in the development of ADA compliant technologies, and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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