County of Mecklenburg, NC
County of Mecklenburg, NC is hiring: Library Assistant in Charlotte
County of Mecklenburg, NC, Charlotte, NC, US, 28299
Library Assistant - Independence Regional
CharlotteMecklenburg Library
"Follow yourcalling, Find your career"
Please apply by 9/2/2025
Pay rate: $20.00 -$25.68
CharlotteMecklenburg Library is one of America's leading urban public libraries,serving one of the country's great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville - all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe of ideas.
Position Summary
The Full-time Library Assistant provides high-quality libraryservices, delivering value-added experiences for all customers while performingroutine tasks that support overall library operations. This position is part ofthe Access Services Department at Independence Regional Library. Our branchserves a diverse community and has a significant daily influx of teenagers dueto our proximity to East Mecklenburg High School. As part of this role, staffshould be comfortable engaging with teens in a positive, professional, andsupportive manner while maintaining a welcoming environment for all customers.
Location
Independence Regional Library
6000 Conference Drive
Charlotte, NC 28212
Schedule: Full-time, benefit-eligible(40 hours per week). All staff work on a rotating schedule that typicallyincludes one evening shift per week and weekend rotations.
Day shift: 8:00 a.m. - 5:00 p.m.
Evening shift: 11:00 a.m. - 8:00 p.m.
Weekend rotation: Saturdays and Sundays, 8:00 a.m. - 5:00 p.m.
During the school year, rotations include both Saturday and Sunday.
During summer hours, rotations are limited to Saturdays only.
Essential Functions
Promote the library's collection and services
Perform circulation activities
Provide service desk coverage
Provide materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, andprocesses
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties
Minimum Qualifications
Experience: Minimum of one year of customer service experience, includinglibrary or retail.
Education: High School diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
PreferredQualifications
Knowledge of integrated library systems software (IE, Polaris)
Bilingual
Knowledge, Skills, and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes inresponsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence
Computer Skills
Proficient in various computer applications, including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise.
Scheduleswill include some nights and weekends.
Dueto the branch's proximity to East Mecklenburg High School, staff can expectfrequent interaction with teens and should be comfortable engaging with thisage group in a positive and professional manner.
Selection
This classification has been identified as having a role in the development ofADA compliant technologies, and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor's request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.
CharlotteMecklenburg Library
"Follow yourcalling, Find your career"
Please apply by 9/2/2025
Pay rate: $20.00 -$25.68
CharlotteMecklenburg Library is one of America's leading urban public libraries,serving one of the country's great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville - all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe of ideas.
Position Summary
The Full-time Library Assistant provides high-quality libraryservices, delivering value-added experiences for all customers while performingroutine tasks that support overall library operations. This position is part ofthe Access Services Department at Independence Regional Library. Our branchserves a diverse community and has a significant daily influx of teenagers dueto our proximity to East Mecklenburg High School. As part of this role, staffshould be comfortable engaging with teens in a positive, professional, andsupportive manner while maintaining a welcoming environment for all customers.
Location
Independence Regional Library
6000 Conference Drive
Charlotte, NC 28212
Schedule: Full-time, benefit-eligible(40 hours per week). All staff work on a rotating schedule that typicallyincludes one evening shift per week and weekend rotations.
Day shift: 8:00 a.m. - 5:00 p.m.
Evening shift: 11:00 a.m. - 8:00 p.m.
Weekend rotation: Saturdays and Sundays, 8:00 a.m. - 5:00 p.m.
During the school year, rotations include both Saturday and Sunday.
During summer hours, rotations are limited to Saturdays only.
Essential Functions
Promote the library's collection and services
Perform circulation activities
Provide service desk coverage
Provide materials to appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software
Assisting customers at several service points
Training and assisting customers on various library policies, procedures, andprocesses
Collaborating with Librarians to deliver programming and outreach services
Assisting with volunteer management
Perform shelving and weeding duties
Minimum Qualifications
Experience: Minimum of one year of customer service experience, includinglibrary or retail.
Education: High School diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
PreferredQualifications
Knowledge of integrated library systems software (IE, Polaris)
Bilingual
Knowledge, Skills, and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes inresponsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assumingresponsibility and accountability for successfully completing assignments ortasks; self-imposing standards of excellence
Computer Skills
Proficient in various computer applications, including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise.
Scheduleswill include some nights and weekends.
Dueto the branch's proximity to East Mecklenburg High School, staff can expectfrequent interaction with teens and should be comfortable engaging with thisage group in a positive and professional manner.
Selection
This classification has been identified as having a role in the development ofADA compliant technologies, and for which the incumbent agrees to follow Countypolicies to the best of their abilities in order to meet these obligations. No
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor's request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.