Overview
Library Assistant – ImaginOn (Charlotte Mecklenburg Library). The Full-time Library Assistant delivers a high level of quality library services, ensuring the provision of value-added experiences for all customers and performing routine tasks in support of the library. ImaginOn is primarily a library dedicated to serving children and teens, providing resources and programs designed to meet the unique needs of youth in our community.
Location
ImaginOn Library, 300 E. 7th Street, Charlotte, NC 28202
Schedule
Full Time Benefit Eligible, 40 hours per week. Mondays, Wednesdays, Thursdays and Fridays 8:00am – 5:00pm; Tuesdays 11:00am – 8:00pm; Saturdays and Sundays (weekend rotations) 8:00am – 5:00pm.
Compensation
Pay rate: $20.00 - $25.68
Essential Functions
- Promote the library’s collection and services
- Perform Access Services activities
- Provide service desk coverage
- Provide materials to appropriate bins for transfer
- Provide research assistance to customers
- Utilize integrated library systems software
- Assisting customers at several service points
- Training and assisting customers on various library policies, procedures, and processes
- Collaborating with Librarians to deliver programming and outreach services
- Assisting with volunteer management
- Perform shelving and weeding duties
Minimum Qualifications
- Experience: Minimum of one year of customer service experience including library or retail.
- Education: High School diploma or equivalent
- Combination of relevant education and relevant experience accepted? Yes
Preferred Qualifications
- Knowledge of integrated library systems software (IE: Polaris Leap)
- Bilingual
- Experience working with youth audiences
Knowledge, Skills And Abilities
- Alpha-numeric sorting systems
- Various library systems
- Telephone etiquette
Skills
- Technology adeptness
- Excellent interpersonal and customer service skills
- Excellent time management skills with attention to detail
Abilities
- Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
- Communication: Clearly conveying information to individuals or groups
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
- Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
- Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Computer Skills
- Proficient in various computer applications including Microsoft Office Suite
Work Environment
- Works in an office setting with possibility of high noise level
- Schedules will include nights and weekends
- Work with youth of all ages
- Work with diverse community
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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