UX Researcher Job at PetSafe Brands in Knoxville

Overview

The UX Researcher II plays a critical role in shaping user-centered experiences across PetSafe Brands’ digital and physical products. This role focuses on uncovering user needs, behaviors, and motivations through a variety of research methods to inform design and product decisions. Working closely with UX/UI Designers, Product Managers, and Engineers, the UX Researcher II ensures that user insights are integrated throughout the product development lifecycle.

Responsibilities

• Plan & Conduct Research. Design and execute usability tests, user interviews, surveys, and field studies to gather insights across the product lifecycle.


• Analyze & Synthesize Data. Interpret complex qualitative and quantitative data to identify clear patterns, critical pain points, and impactful opportunities that directly inform product strategy.


• Generate Actionable Insights. Translate research findings into clear, impactful recommendations that guide design and product decisions.


• Collaborate Cross-Functionally. Partner with UX/UI Designers, Product Managers, Engineers, and other stakeholders to integrate research into agile workflows.


• Advocate for the User. Champion user needs and usability best practices across teams and throughout the organization.


• Support Design Discovery. Contribute to the creation of personas, journey maps, and experience principles.


• Communicate Findings. Deliver compelling presentations and reports that clearly articulate research insights and their implications.


• Ability to work well under pressure, adapt to change, and handle ambiguity.


• Display integrity and accountability for actions and statements.

Qualifications

• Solid understanding of usability, universal design, and designing for touch.


• 3–5 years of experience conducting user research in a product development environment.


• Proficiency with research tools such as UserTesting, Optimal Workshop, Dovetail, or similar platforms.


• Fluency in current visual design practices, digital design software (Figma, Sketch App, Adobe Creative Suite), and UI prototyping and testing tools (Figma, InVision, Flinto, Marvel, etc).


• Strong understanding of user-centered design principles and research methodologies.


• Experience collaborating with cross-functional teams in agile environments.


• Excellent communication and storytelling skills to convey complex findings clearly.


• Ability to work independently and manage multiple projects simultaneously.


• Bachelor’s degree in User Experience Design, Product Design, Human Computer Interaction or related field

Preferred Specifications

• Portfolio of professional work demonstrating relevant experience


• Experience using interface design tools


• Experience collaborating with other designers and software engineers


• Curious self-starter able to ask “Why?” and dig in to find the answers


• Experience working on Internet of Things (IoT) products or connected devices.


• Familiarity with design systems and how research informs their evolution.


• Understanding of basic front-end technologies (HTML, CSS, JavaScript) is a plus.


• Experience contributing to or leading accessibility and inclusive design research.

Accountabilities

• Timely execution of research plans and deliverables.


• Clear documentation and communication of research findings.


• Active participation in sprint planning, backlog grooming, and design critiques.


• Support and mentorship of junior team members or interns, as applicable.

Relationships

• Reports to User Experience Manager


• Works with the User Experience Manager, UX/UI Designers, Software Team Managers and Developers to design and maintain a portfolio of applications


• Works directly with all Brands, Product Categories, and Service Departments


• Supports outside vendors as applicable


• Gets project assignments from senior UX/UI team members/UX Manager


• Estimates time to complete tasks

Benefits

PetSafe Brands offers a collaborative, creative, team-oriented work environment with a competitive benefits package including medical, dental, and vision coverage, and a 401K match. We provide a rich wellness program with an onsite clinic and fitness facility, and we encourage a pet-friendly workplace to support our mission: keeping pets happy, healthy and safe.

PetSafe Brands is an equal opportunity employer and fosters a work environment free of discrimination and harassment. We are committed to diversity and inclusion and hire teammates from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We hire based on capability and performance and strive to create a culture that welcomes all dimensions of an individual’s identity. While we are dedicated to this goal, we recognize there is more to learn.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Consumer Services

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