PetSafe Brands
Overview
The UX Researcher II plays a critical role in shaping user-centered experiences across PetSafe Brands digital and physical products. This role focuses on uncovering user needs, behaviors, and motivations through a variety of research methods to inform design and product decisions. Working closely with UX/UI Designers, Product Managers, and Engineers, the UX Researcher II ensures that user insights are integrated throughout the product development lifecycle. Responsibilities
Plan & Conduct Research. Design and execute usability tests, user interviews, surveys, and field studies to gather insights across the product lifecycle. Analyze & Synthesize Data. Interpret complex qualitative and quantitative data to identify clear patterns, critical pain points, and impactful opportunities that directly inform product strategy. Generate Actionable Insights. Translate research findings into clear, impactful recommendations that guide design and product decisions. Collaborate Cross-Functionally. Partner with UX/UI Designers, Product Managers, Engineers, and other stakeholders to integrate research into agile workflows. Advocate for the User. Champion user needs and usability best practices across teams and throughout the organization. Support Design Discovery. Contribute to the creation of personas, journey maps, and experience principles. Communicate Findings. Deliver compelling presentations and reports that clearly articulate research insights and their implications. Ability to work well under pressure, adapt to change, and handle ambiguity. Display integrity and accountability for actions and statements. Qualifications
Solid understanding of usability, universal design, and designing for touch. 35 years of experience conducting user research in a product development environment. Proficiency with research tools such as UserTesting, Optimal Workshop, Dovetail, or similar platforms. Fluency in current visual design practices, digital design software (Figma, Sketch App, Adobe Creative Suite), and UI prototyping and testing tools (Figma, InVision, Flinto, Marvel, etc). Strong understanding of user-centered design principles and research methodologies. Experience collaborating with cross-functional teams in agile environments. Excellent communication and storytelling skills to convey complex findings clearly. Ability to work independently and manage multiple projects simultaneously. Bachelors degree in User Experience Design, Product Design, Human Computer Interaction or related field Preferred Specifications
Portfolio of professional work demonstrating relevant experience Experience using interface design tools Experience collaborating with other designers and software engineers Curious self-starter able to ask Why? and dig in to find the answers Experience working on Internet of Things (IoT) products or connected devices. Familiarity with design systems and how research informs their evolution. Understanding of basic front-end technologies (HTML, CSS, JavaScript) is a plus. Experience contributing to or leading accessibility and inclusive design research. Accountabilities
Timely execution of research plans and deliverables. Clear documentation and communication of research findings. Active participation in sprint planning, backlog grooming, and design critiques. Support and mentorship of junior team members or interns, as applicable. Relationships
Reports to User Experience Manager Works with the User Experience Manager, UX/UI Designers, Software Team Managers and Developers to design and maintain a portfolio of applications Works directly with all Brands, Product Categories, and Service Departments Supports outside vendors as applicable Gets project assignments from senior UX/UI team members/UX Manager Estimates time to complete tasks Benefits
PetSafe Brands offers a collaborative, creative, team-oriented work environment with a competitive benefits package including medical, dental, and vision coverage, and a 401K match. We provide a rich wellness program with an onsite clinic and fitness facility, and we encourage a pet-friendly workplace to support our mission: keeping pets happy, healthy and safe. PetSafe Brands is an equal opportunity employer and fosters a work environment free of discrimination and harassment. We are committed to diversity and inclusion and hire teammates from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We hire based on capability and performance and strive to create a culture that welcomes all dimensions of an individuals identity. While we are dedicated to this goal, we recognize there is more to learn. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Consumer Services
#J-18808-Ljbffr
The UX Researcher II plays a critical role in shaping user-centered experiences across PetSafe Brands digital and physical products. This role focuses on uncovering user needs, behaviors, and motivations through a variety of research methods to inform design and product decisions. Working closely with UX/UI Designers, Product Managers, and Engineers, the UX Researcher II ensures that user insights are integrated throughout the product development lifecycle. Responsibilities
Plan & Conduct Research. Design and execute usability tests, user interviews, surveys, and field studies to gather insights across the product lifecycle. Analyze & Synthesize Data. Interpret complex qualitative and quantitative data to identify clear patterns, critical pain points, and impactful opportunities that directly inform product strategy. Generate Actionable Insights. Translate research findings into clear, impactful recommendations that guide design and product decisions. Collaborate Cross-Functionally. Partner with UX/UI Designers, Product Managers, Engineers, and other stakeholders to integrate research into agile workflows. Advocate for the User. Champion user needs and usability best practices across teams and throughout the organization. Support Design Discovery. Contribute to the creation of personas, journey maps, and experience principles. Communicate Findings. Deliver compelling presentations and reports that clearly articulate research insights and their implications. Ability to work well under pressure, adapt to change, and handle ambiguity. Display integrity and accountability for actions and statements. Qualifications
Solid understanding of usability, universal design, and designing for touch. 35 years of experience conducting user research in a product development environment. Proficiency with research tools such as UserTesting, Optimal Workshop, Dovetail, or similar platforms. Fluency in current visual design practices, digital design software (Figma, Sketch App, Adobe Creative Suite), and UI prototyping and testing tools (Figma, InVision, Flinto, Marvel, etc). Strong understanding of user-centered design principles and research methodologies. Experience collaborating with cross-functional teams in agile environments. Excellent communication and storytelling skills to convey complex findings clearly. Ability to work independently and manage multiple projects simultaneously. Bachelors degree in User Experience Design, Product Design, Human Computer Interaction or related field Preferred Specifications
Portfolio of professional work demonstrating relevant experience Experience using interface design tools Experience collaborating with other designers and software engineers Curious self-starter able to ask Why? and dig in to find the answers Experience working on Internet of Things (IoT) products or connected devices. Familiarity with design systems and how research informs their evolution. Understanding of basic front-end technologies (HTML, CSS, JavaScript) is a plus. Experience contributing to or leading accessibility and inclusive design research. Accountabilities
Timely execution of research plans and deliverables. Clear documentation and communication of research findings. Active participation in sprint planning, backlog grooming, and design critiques. Support and mentorship of junior team members or interns, as applicable. Relationships
Reports to User Experience Manager Works with the User Experience Manager, UX/UI Designers, Software Team Managers and Developers to design and maintain a portfolio of applications Works directly with all Brands, Product Categories, and Service Departments Supports outside vendors as applicable Gets project assignments from senior UX/UI team members/UX Manager Estimates time to complete tasks Benefits
PetSafe Brands offers a collaborative, creative, team-oriented work environment with a competitive benefits package including medical, dental, and vision coverage, and a 401K match. We provide a rich wellness program with an onsite clinic and fitness facility, and we encourage a pet-friendly workplace to support our mission: keeping pets happy, healthy and safe. PetSafe Brands is an equal opportunity employer and fosters a work environment free of discrimination and harassment. We are committed to diversity and inclusion and hire teammates from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We hire based on capability and performance and strive to create a culture that welcomes all dimensions of an individuals identity. While we are dedicated to this goal, we recognize there is more to learn. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Consumer Services
#J-18808-Ljbffr