Walmart is hiring: Senior Manager, UX Design - Walmart+ in Bentonville

Position Summary

Sr UX Manager - (Walmart+)

About the Role

We’re looking for a seasoned Senior UX Manager to lead the end-to-end member experience for Walmart+, focusing on increasing benefit utilization, reducing churn, and creating engaging new member onboarding experiences. The ideal candidate is a passionate, empathetic, and visionary design leader who thrives at the intersection of design, technology, and business strategy, and who deeply understands the role of membership in driving customer loyalty.

This role requires a unique blend of craft excellence, research proficiency, stakeholder collaboration, and inspirational leadership to guide a team of designers across product experiences and seasonal campaigns.

Key Responsibilities

• Strategic Leadership
  • Lead the UX strategy for Walmart+ member benefits, onboarding flows, and retention mechanisms with a relentless focus on value, simplicity, and emotional connection.
  • Define and drive the long-term design vision in collaboration with Product, Marketing, and Engineering leadership.
  • Shape and support high-impact seasonal membership campaigns such as Walmart+ Week, Early Access events, Black Friday, and Holiday promotions.
  • Champion a design approach that is informed by data, storytelling, and experimentation—aligning business goals with user needs.
  • Bring a forward-looking mindset to design strategy by integrating AI driven thinking into conceptual exploration, toolchains, and developer collaboration.
• Experience Design & Innovation
  • Create compelling and delightful user journeys that encourage non-members and digital newcomers to explore and join the Walmart+ program.
  • Leverage best in class interaction design, visual design, and prototyping skills to articulate and validate ideas quickly.
  • Apply a high level of curiosity and fluency in emerging AI tools such as Lovable, Vercel, and Figma Make to drive divergent thinking and rapid iteration.
  • Use AI augmented workflows to expand the creative process and bring design closer to code—negotiating effectively with developers to push implementation boundaries and elevate product quality.
  • Reduce friction across touchpoints by proactively identifying pain points in the member and non-member experience, and designing intuitive, joyful solutions.
  • Incorporate motion, animation, and storytelling through tools like Protopie, After Effects, and Lottie to create immersive and emotionally resonant moments.
  • Build and contribute to scalable design systems that reflect brand values and support modular experimentation.
• User Research & Testing
  • Conduct and oversee user discovery methods: contextual inquiries, journey mapping, storyboarding, surveys, and interviews.
  • Translate research into actionable insights, identifying customer pain points and opportunities.
  • Lead usability testing and iterative prototyping to validate design concepts and improve feature performance.
• Collaboration & Stakeholder Management
  • Serve as a trusted design partner to cross functional teams and senior stakeholders.
  • Influence product and marketing decisions with compelling narratives grounded in user insights.
  • Champion a customer first mindset while balancing speed, innovation, and quality.
• Team Management & Culture
  • Lead and mentor a team of Principal, Senior, and early career UX designers, fostering a culture of craft, curiosity, and inclusion.
  • Build strong partnerships across disciplines and create an environment that supports feedback, collaboration, and psychological safety.
  • Model integrity, humility, and service leadership in all interactions.

Required Qualifications

• Design Expertise
  • 8+ years of UX design experience with 3+ years in a design leadership role.
  • Strong portfolio showcasing impactful end-to-end user experiences, onboarding flows, and complex interaction systems.
  • Mastery of Figma and advanced prototyping tools (Protopie, Jitter) and animation tools (After Effects, Lottie).
  • Exceptional presentation design and storytelling skills with strong verbal articulation.
• Research & Customer-Centricity
  • Deep understanding of qualitative and quantitative research methods and how to apply them to product design.
  • Proven ability to synthesize data into actionable strategies that resonate with diverse customer segments.
  • Expertise in customer journey mapping, pain point identification, and member-centric innovation.
• Leadership & Influence
  • Experience managing and growing high performing design teams.
  • Ability to influence at all levels through storytelling, data, and collaboration.
  • Comfort navigating ambiguity, balancing trade-offs, and delivering results.
• Our Values in Action
  • Respect the Individual – We champion diversity and empower teams to thrive.
  • Act with Integrity – We lead by example and with purpose.
  • Serve Our Customers and Members – We innovate with empathy and deliver with excellence.
  • Strive for Excellence – We cultivate a growth mindset and push boundaries.
• Bonus Qualifications
  • Experience working on membership based products or loyalty programs.
  • Background in eCommerce or omnichannel retail environments.
  • Familiarity with global design and localization challenges.

Preferred Qualifications

• Design certification such as IDEOU Foundations in Design Thinking or similar.
• Driving product development in a user experience area.
• Master degrees in Architecture, Artificial Intelligence, Business, Cognitive Science, Computer Science.
• Related industry experience such as retail, eCommerce, or omnichannel environments.
• Experience creating inclusive digital experiences and knowledge of accessibility best practices and WCAG 2.2 AA standards.

Join Us

If you are a visionary design leader who is energized by creating meaningful member experiences, driving business impact, and leading talented designers, we would love to connect.

Salary and Benefits

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.

Primary Location

702 Sw 8th St, Bentonville, AR 72716, United States of America

Benefits and Notices

Live Better U is a Walmart paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor degrees, including English Language Learning and short form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

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