Studio Manager Job at Orangetheory - Franchise #0301 in Auburn

Overview

Responsible for studio growth, studio compliance, and team development. Aims to build a cohesive team where every member is an Ideal Team Player (ITP), bought into the vision, and has clarity on how to perform their role. Creates and reinforces clarity and alignment around the organization’s vision.

Responsibilities

• Lead studio growth and team development initiatives, including bi-weekly strategic sessions with the COO.
• Create yearly, quarterly, and monthly goals with supporting strategic plans.
• Lead weekly team meetings and conduct WIG sessions.
• Develop the team through role playing, feedback spaces, education and training, and planning and executing marketing events.
• Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales).
• Hire coaches with the support of the Lead/Head Coach (monthly churns <5%).
• Lead, monitor, develop, and evaluate the performance of all studio teams.
• Analyze metric reports to identify studio gaps and individual team member gaps; take action as needed.
• Lead the team to deliver exceptional customer service.
• Ensure team compliance with the Business Policies guide and create a shift schedule to ensure appropriate coverage (only 1 SA on shift for all hours of operation; ASL in studio may work up to 10 hours weekly with SA overlap).
• Respond to all relevant emails within 24 hours and meet deadlines set by the COO.
• Process churns, freezes, and upgrades/downgrades within 3 business days of submission.
• Ensure class procedures are executed, including sign-in, station assignment, and OTBeat system operation; class starts on time and no members enter after the 5-minute mark.
• Enhance member experience during each class check-in, supporting SAs with check-in, and welcoming members by first name; develop relationships with members through conversations.

Qualifications and Expectations

• Proven ability to lead and develop studio teams, drive growth, and ensure compliance with policies.
• Experience in hiring, performance management, and delivering customer-focused service in a studio/fitness environment.
• Strong analytical skills to review metric reports and act on identified gaps.
• Excellent communication and planning skills to maintain clarity and alignment with vision.

Member Experience

• Ensure lobby experience is exceptional and members feel welcomed.
• Promote positive member interactions and check-ins during studio visits.

Disclosures

Disclaimer: I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor. The independent franchisee is solely responsible for employment-related matters. OTFF will not receive a copy of my application and does not control the franchisee’s employment policies. By submitting my application, I consent to these terms. Orangetheory values your privacy; personal information will be submitted directly to the independent franchisee. For privacy policies, refer to the franchisee’s policy or contact them directly. For information about franchisor data practices, see https://www.orangetheory.com/en-us/privacy-policy.