Orangetheory Fitness
Orangetheory Fitness is hiring: Studio Manager in Cary Woods
Orangetheory Fitness, Cary Woods, AL, United States
Responsible for:
- Studio growth
- Studio compliance
- Team development
- I am responsible for building a cohesive team
- Every team member is an Ideal Team Player (ITP)
- Every team member is bought into the vision
- Every team member has clarity on how to perform their role
- I am responsible for creating clarity
- Every team member is able to answer the following questions:
- Why do we exist?
- How do we behave?
- What do we do?
- How will we succeed?
- What is most important right now?
- What part do I play in achieving our vision?
- Every team member is able to answer the following questions:
- I am responsible for over-communicating clarity
- Empower all team members to be aligned around our vision through effective communication
- Emails
- GroupMe
- Trainings
- Strategics
- Studio visits
- Goal setting
- Empower all team members to be aligned around our vision through effective communication
- I am responsible for reinforcing clarity
- Promote health and success in my studios through:
- Hiring
- Team meetings
- Performance reviews
- Rewards and recognition
- Employee dismissal
- Promote health and success in my studios through:
Tasks:
Studio Growth and Team Development:
- Bi-Weekly Strategic with COO
- Create yearly, quarterly, and monthly goals with supporting strategic plans
- Lead weekly team meetings
- WIG session
- Team development
- Role playing
- Feedback spaces
- Education and training
- Planning and executing marketing events
- Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)
- Hire coaches with the support of the Lead/Head Coach (monthly churns <5%)
- Lead, monitor, develop, and evaluate the performance of all studio teams
- Coaches:
- Closing: 60%+
- Utilization: 80%+
- Sales Associates:
- Booking 2+ intros per shift
- Closing: 60%+
- Coaches:
- Analyze metric reports to identify and take action on:
- Studio gaps
- Individual team member gaps
- Conduct bi-annual (April/October) performance reviews for:
- Head coach/Lead Coach (team member review)
- All Sales Associates (team member review)
- Lead your team to deliver exceptional customer service
Team Compliance:
- Ensure compliance with our Business Policies guide
- Create Sales Associate shift schedules to ensure only 1 SA is on shift during all hours of operation, with specific provisions for ASL in studio
- Respond to all relevant emails within 24 hours
- Meet all deadlines set by COO
- Process churns, freezes, and upgrades/downgrades within 3 business days
- Ensure class procedures are followed, including sign-in, station assignment, OTBeat system operation, and on-time start
Member Experience:
- During each class, support check-in and member engagement by:
- Supporting SAs with check-in
- Welcoming members by name
- Developing relationships through conversations
- Ensuring an exceptional lobby experience