Mecklenburg County Government is hiring: Library Assistant in Charlotte

Overview

Library Assistant – University City Regional, Charlotte Mecklenburg Library

Please apply by 9/15/25

This job post represents multiple openings
Pay rate: $20.00 -$25.68

CharlotteMecklenburg Library is one of America’s leading urban public libraries, serving a large metropolitan area in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and ideas.

Location

University City Regional Library: 5528 Waters Edge Village Drive, Charlotte, NC 28262

Schedule

Full Time Benefit Eligible, 40 hours per week. Forty (40) hours a week, to include at least one evening a week (11am-8pm shift); rotating weekends (Saturdays and Sundays). The Library is open Monday - Thursday 9:00am–8:00pm; Friday & Saturday 9:00am-5:00pm; and Sunday 1:00pm-5:00pm.

Essential Functions

• Facilitate access to the Library’s collection and services in a friendly and helpful manner as the first point of contact.
• Utilize Integrated Library System software to create and access customer accounts to address account issues, process fines, and verify accuracy of accounts and other database information.
• Provide desk coverage and ensure service points are fully staffed to support customer service, including Access (Circulation), Adult, Children, and Teen Services.
• Actively participate in systemwide and local events to promote the Library as a community resource.
• Perform routine activities: check in and prepare materials for circulation, run circulation reports, fill requests/process holds, shelve by the Dewey Decimal System, weed material based on condition and need, resolve and reconcile minor collection issues.
• Use knowledge of system policies to inform customers of Library card use, guidelines and procedures, and demonstrate critical thinking to resolve inquiries.
• Educate customers in use of Library services and develop self-sufficiency of the enhanced catalog, Library website, mobile apps, online resources, and operation of self-checkout stations.
• Assist the public with and troubleshoot personal devices as it relates to Library services (apps and mobile printing).
• Guide customers to and navigate areas of the collection, engage in readers’ advisory for children, teens, and adults, and assist access to information.
• Update material records to enhance catalog accuracy, address common database issues, and maintain serials and newspapers.
• Monitor library service areas for office supply use and communicate purchase needs for requisitioning.
• Conduct monetary transactions and exercise daily money management principles.
• Lead activities related to branch opening and closing operations.
• Report safety and maintenance concerns to appropriate channels.
• Assist with training of volunteers and staff.
• Identify/troubleshoot/report technology issues impacting access to services (IT tickets).
• Perform other duties as assigned.

Minimum Qualifications

• Experience: Minimum of one year of customer service experience including library or retail.
• Education: High School diploma or equivalent.

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

• Knowledge of integrated library systems software (i.e., Polaris).
• Work or volunteer experience within a library or bookstore.
• Experience working with diverse populations.

Knowledge, Skills and Abilities

• Knowledge of alpha-numeric sorting systems, various library systems, and telephone etiquette.
• Skills: Technology adeptness; excellent interpersonal and customer service skills; excellent time management with attention to detail.
• Abilities: Adaptability; Communication; Collaboration; technical/professional knowledge; work standards.

Computer Skills

Proficient in various computer applications including Microsoft Office Suite.

Work Environment

Works in an office setting with moderate noise. Schedules will include some nights and weekends.

Disclaimer and Accommodations

This classification includes ADA considerations and requires following County policies. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform essential functions satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be made to help qualified individuals with disabilities perform the essential functions. Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/or disaster situations.