pro/source <IT> is hiring: Technical Writer in Orlando

Overview

We are seeking an experienced Technical Writer. The ideal candidate is technically savvy, detail-oriented, and able to build comprehensive training manuals, e-learning materials, and documentation frameworks from the ground up. This role will collaborate closely with stakeholders, project teams, and change management functions to design, develop, and deliver high-quality training and documentation across multiple workstreams.

Key Responsibilities

• Documentation & Training Development
• Create, develop, and maintain technical training manuals, guides, and documentation modules.
• Manage and update documentation with 300+ modifications and workstreams, ensuring accuracy and consistency.
• Design training outlines, handouts, testing scenarios, and classroom/laboratory exercises.
• Develop interactive and digital learning materials with hyperlinks for online use.

• Training Program Design & Delivery
• Define training objectives and expected learning outcomes.
• Create online training modules using eLearning content tools such as Camtasia, Captivate, or MyLearning.
• Build, test, and administer training modules in the Learning Management System (e.g., D2L).
• Conduct training sessions, administer written/practical exams, and evaluate trainee performance.
• Disseminate online evaluations and write performance reports for continuous improvement.

• Implementation & Stakeholder Collaboration
• Partner with stakeholders to build and maintain the training framework.
• Attend seminars and functional meetings as a representative of the Change Management team.
• Participate in system testing prior to training delivery to ensure accuracy of training content.
• Create training plans including documentation, screen prints, handouts, outlines, and interactive modules.

Required Skills & Qualifications

• Proven experience as a Technical Writer or Instructional Designer in higher education or large-scale enterprise environments.
• Strong technical proficiency with:
• MS Office Suite
• ServiceNow
• SQL (basic queries/understanding)
• Demonstrated ability to create technical training manuals and modules with high attention to detail.
• Experience designing and delivering training within a Learning Management System (D2L preferred).
• Proficiency in eLearning content creation tools such as Camtasia, Captivate, or MyLearning.
• Strong organizational skills and proven ability to manage multiple concurrent projects and workstreams.
• Excellent communication and stakeholder management skills.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Staffing and Recruiting