Training & Marketing Coordinator

Job DetailsJob LocationDGM Houston Greens - Houston, TXPosition TypeFull-TimeEducation LevelAssociate'sTravel Percentage25%Job ShiftDayJob CategoryTrainingDescriptionThe ideal candidate will Support DGM's training operations and brand visibility by coordinating internal and external training activities and assisting with marketing content creation, campaign execution, and client communication. This hybrid role enhances training effectiveness and ensures consistent messaging of DGM's Dangerous Goods services.ESSENTIAL DUTIES AND RESPONSIBILITIES:Training Coordination:Assist in scheduling and organizing training courses (classroom, online, and on-site)Support enrollment, registration, and confirmation processes for customersPrepare training materials, update course content, and track training completionsMaintain accurate training records in internal systemsGenerate certificates, test results, and customer follow-up communicationsEnsure proper classroom setup, including technology, supplies, and refreshmentsGreet training attendees and provide assistance during training sessionsMaintain cleanliness and organization of training rooms before, during, and after each classTravel locally to customer sites to support training and marketing initiatives.Facilitate training sessions and deliver presentations to employees and customers, varying sizesDevelop and strengthen public speaking skills to effectively engage and communicate with audiences.Marketing Support:Develop training-related marketing collateral (flyers, presentations, brochures)Assist in executing campaigns for public training, consulting, and DG compliance offeringsCreate and schedule email blasts, website updates, and social media postsMonitor analytics and generate performance reports on marketing campaignsHelp manage customer lists and update CRM for segmentation and outreachAttend and actively participate in events to promote the business and represent the company professionally.Cross-functional Collaboration & Administrative:Coordinate with Accounting Dept on training invoices and customer account setupProvide administrative support for the Training Manager on strategic initiativesRespond to training inquiries via phone and emailAssist with customer setup forms, and branding consistencyProvide backup coverage for the receptionist during breaks.Support other internal departments as needed and perform other duties as assigned.QualificationsQUALIFICATIONS AND EDUCATION REQUIREMENTSAssociate degree required; Bachelor's in Marketing, Communications, or Business preferred2-4 years of experience as trainer, marketing support, or similar rolesBasic knowledge of Dangerous Goods regulations (IATA, IMDG, 49 CFR) is a plusFamiliarity with training programs in logistics or Dangerous Goods is a plusFamiliarity with marketing fundamentals, campaign execution, and brandingProficiency in Microsoft Office Suite Office Suite (Word, Excel, PowerPoint, Outlook), Adobe Creative tools, and email marketing platformsKnowledge of CRM systems, LMS (Learning Management Systems), and file storage software, and design tools preferredBasic design/layout skills for flyers, training materials, and social media graphicsKNOWLEDGE SKILLS AND ABILITIESUnderstanding of training coordination processes and adult learning principlesKnowledge of administrative functions, including invoicing and file managementStrong written and verbal communication skillsHigh attention to detail with accurate data entry and recordkeepingAbility to use marketing tools (e.g., Canva, Constant Contact, or equivalent platforms)Comfortable using CRM systems, LMS (Learning Management Systems), and file storage software (e.g., M-Files)Ability to prioritize and manage multiple tasks or deadlines independentlyAbility to work collaboratively across departments and with external clientsAbility to maintain a professional, friendly, and helpful demeanor at all timesAble to maintain confidentiality and handle sensitive data appropriatelyAdaptable to change and capable of learning new systems and processesComfortable providing hands-on classroom support, including housekeeping dutiesDIRECT REPORTSThis position has no direct reports.WORK ENVIRONMENT AND SAFETY EXPECTATIONSAble to work onsite full-time at the Houston officeMust follow all written work instructions and adhere to company safety protocols at all timesRequired to wear personal protective equipment (PPE) as mandated by task and environmentExpected to promptly escalate any safety or quality concerns to management or the QHSE departmentMust be able to navigate the warehouse safely and efficientlyAbility to work in a fast-paced, high-pressure environmentWork is performed in a climate-controlled indoor environment, including cubicle, open or private office settings with heating and air conditioningOccasional temperature fluctuations may occur near entryways, warehouses, or production areasMay be exposed to low levels of noise, dust, and prolonged artificial lightingAmbient conditions may also be encountered when passing through or working near adjacent warehouse or operational areas.PHYSICAL REQUIREMENTSAble to demonstrate the manual dexterity to operate a personal computer effectively.Ability to alternate between extended periods of sitting and frequent standing or walking, particularly during classroom setup, support, and administrative tasksFrequent use of hands and fingers for typing, data entry, and handling documentsOccasional standing, walking, bending, or reaching within the office or warehouse environmentAbility to lift and carry up to 15 lbs occasionally for material setupSufficient visual acuity to read computer screens, documents, and spreadsheetsAbility to hear and speak clearly in person, over the phone, and during virtual meetingsAble to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner and calculatorMay occasionally be required to walk through warehouse or operational areasWORK SCHEDULEStandard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; must be available to work extended hours, occasional Saturdays, or adjust schedule as needed to meet operational demands.Additional NotesThe responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.Equal Opportunity EmployerDGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.