Event Technician, Audio Visual - Hotel Drover, Fort Worth Job at Encore in Fort

Overview

A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment setup is working properly; monitor events and check in on customers throughout the day; foster hotel/client relationships.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors for equipment; utilize floor up-selling techniques and work with clients to finalize invoices; complete order entries in Navigator as needed.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position applied to.
• External applicants must meet/validate and complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audiovisual experience or equivalent in an educational environment preferred.
• A valid driver’s license is required for team members who may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Other Lifting/Carrying/Auditory-Visual/Pushing-Pulling

• Lifting: 0 - 15 lbs continuously; 16 - 50 lbs frequently; 51 - 100 lbs occasionally; over 100 lbs occasionally
• Carrying: 0 - 15 lbs continuously; 16 - 50 lbs frequently; 51 - 100 lbs occasionally; over 100 lbs never
• Auditory/Visual: Close Vision continuously; Distance Vision continuously; Color Vision frequently; Peripheral Vision occasionally; Depth Perception frequently; Hearing continuously
• Pushing/Pulling: 0 - 15 lbs continuously; 16 - 50 lbs frequently; 51 - 100 lbs frequently; over 100 lbs occasionally

Work Environment

Hotel: Work is performed in a hotel/convention center environment with exposure to outdoor temperatures and dust. Conditions range from moderately quiet to noisy. Team members will work with high-end AV equipment and may be exposed to heights via lifts and ladders, and may work at multiple locations. Working times include irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore.

Warehouse: Work is performed at event venues and in a warehouse environment with exposure to outdoor temperatures and dust. Conditions vary from moderately quiet to noisy. Team members may travel to venues and work with high-end AV equipment. Irregular hours and on-call status may apply.

Additional Information

The above information is not an exhaustive list of responsibilities, duties, skills, or working conditions. Encore reserves the right to revise the job or require other tasks as assigned. Hourly Pay Range: $15.09 - $18.49. Compensation is based on qualifications, location, travel, experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives. Encore is committed to providing benefits options for employees. Details available on our benefits page.