Audio Visual Technician I Job at University Support Services, LLC in Grenada

Audio Visual Technician I

St. George’s University invites applicants for the position of Audio Visual Technician I within the Office of the Information Technology.

Special note to applicants:

Review of applicants will be ongoing until a suitable candidate is identified.

Job Description

Objective

The Audio-Visual Technician I is responsible for providing professional and effective audio-visual (AV) support in the operation, training, and general maintenance of equipment and systems used to support organizational operations and academic needs. Responsible for supporting day-to-day activities, events, and addressing user problems. Under supervision, assists with installing, configuring, and troubleshooting of AV equipment and systems.

Essential Functions

• Operate and monitor on-premise equipment.
• Assist and guide users with the use of equipment.
• Support the set-up of AV equipment on and off university premises as required.
• Report equipment problems and assist with repairs with Level II AV staff.
• Assist with the installation of AV components.
• Ensure events are recorded and accessible through the video management platform.
• Assist with equipment storage and transportation activities in a safe and secure manner.
• Assist with the retrieval and restoration of backup video content.
• Support a maintenance schedule on AV equipment.
• Respond to incoming support tickets, emails, and phone calls and ensure timely and accurate responses.
• Attending internal and external training workshops as directed.

Essential Knowledge, Skills & Abilities

• Reliable, attentive to detail, punctual, and able to work independently.
• Good understanding of audio-visual systems, Microsoft Windows environment, internet and networking.
• Familiarity with an academic support environment.
• Good knowledge of standard technical support best practices.
• Familiarity with processes and applications to provide virtual support.
• Demonstrate a good level of confidence in judgment and problem-solving skills.
• Ability to work as part of a team.
• Strong customer service skills.
• Strong verbal and written communication skills with the ability to articulate complex concepts to technical and non-technical audiences.
• Ability to support multiple projects simultaneously and adjust priorities based on organizational need.
• Success in functioning in an environment for continual professional growth and self-motivation to achieve goals.

Work Environment / Physical Demands

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, multi-function units, and storage cabinets.
• While performing the duties of this job, the employee must occasionally lift or move audio-visual equipment up to 50 lbs.
• The ability to maintain good concentration.
• Drive company vehicles as needed.

Hours and Travel

• A typical work week is 40 hours Monday through Friday, with a flexible start, lunch break, and end day.
• Evening, weekend and overtime work may be required.
• This job may require occasional travel.
• Travel is primarily local during the business day.

Qualifications

• One to two years prior experience working with AV equipment.
• A minimum of five (5) CSEC/GCE subjects including English Language
• Diploma in Electronics or Electrical Installation
• Proficiency with both PC and Mac
• Working knowledge of AV equipment as well as a wide range of computer hardware and software preferred
• Confident in manual handling and lifting of audio-visual equipment.
• Good interpersonal communication skills required.
• Valid B class driver’s license preferred.

We Are

Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

St. George’s University is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, veteran status or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.