Dexian is hiring: Senior User Experience Researcher in Oklahoma City

Overview

Senior UX Researcher – Remote or Acton, Massachusetts. Global Design Research team, reporting to the Design Research Lead Director. We are looking for a Senior UX Researcher to join a world-class Design Research team. As a mixed-method researcher with a strategic mindset, you will partner with designers, product managers, and tech leaders to uncover deep insights about our global users. Your research will influence product strategies and shape experiences for crew members worldwide.

The scale and complexity of our operations offer a unique opportunity to impact millions of users across countries and cultures. If you are passionate about human-centered design and research, we want to hear from you.

Responsibilities

• Lead and execute end-to-end research projects aligned with product and business goals; strategize research initiatives informed by cultural, societal, and market trends.
• Plan research efforts including writing discussion guides, selecting methodologies (qualitative & quantitative), recruiting, and preparing stimuli in partnership with designers.
• Facilitate engaging and productive sessions using a range of qualitative and quantitative methods.
• Synthesize data into deep, actionable insights that shape product roadmaps and customer experiences.
• Socialize findings across the organization through compelling narratives, workshops, and presentations.

Cross-Functional Collaboration

• Partner closely with UX designers, product managers, engineers, and marketers to identify research opportunities and align on vision.
• Act as a thought partner and research advocate throughout the product development lifecycle.
• Participate in design critiques, team rituals, and workshops to embed user insights in decision-making.

Team & Culture

• Propose and implement new tools, methods, and workflows to improve how we work.
• Cultivate a research culture that is inclusive, innovative, and insight-driven.
• Share external inspirations (books, articles, podcasts, field trips) that broaden our perspective.
• Promote the value of research and evangelize its role within product teams and across the organization.
• Identify where research can add value to current and future product strategies.

Qualifications

• 5+ years of hands-on UX / design research experience in applied settings.
• Proficient in a broad range of methods (generative, evaluative, qualitative, quantitative).
• Define the research roadmap based on business priorities and stakeholder needs.
• Extensive experience with Qualtrics, including advanced features.
• Demonstrable expertise in data visualization for business presentations and storytelling.
• Nurture close working relationships with leadership, business, design, and engineering stakeholders.
• Present to cross-functional leadership in high-profile meetings; seek feedback and focus on continuous improvement.
• Lead process and tool innovation; collaborate with other UX researchers; mentor colleagues.
• Autonomous in conducting own research or partnering with others; lead medium-sized projects end-to-end.
• Design large-scale surveys and analyses, with solid design of experiments and statistical expertise (Qualtrics advanced features).
• Design, moderate, and analyze qualitative and mixed-method studies (e.g., interviews), remotely and in-person.
• Manage vendor relationships and participant recruitment/compensation as needed; complete report writing with actionable recommendations and strong visualizations.

Bonus Points

• Background in service or hospitality-related research.
• Experience working in a global, multicultural context.

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Our platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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