Mediabistro is hiring: Senior User Experience Researcher in Oklahoma City

Overview

Role: Senior UX Researcher

Location: Remote or Acton, Massachusetts

Team: Global Design Research

Reports to: Design Research Lead Director

About the Role: We are looking for a Senior UX Researcher to join a world-class Design Research team. As a mixed-method researcher with a strategic mindset, you will partner with designers, product managers, and tech leaders to uncover deep insights about our global users. Your research will directly influence product strategies, enabling more cohesive, engaging, and meaningful experiences for crew members worldwide. The scale and complexity of our operations provide a rare opportunity to impact millions of users across countries and cultures. If you are passionate about human-centered design and research and ready to tackle global challenges, we want to hear from you.

Responsibilities

• Lead and execute end-to-end research projects aligned with product and business goals, informed by cultural, societal, and market trends.
• Scope projects collaboratively with domain partners, setting timelines and determining necessary resources.
• Plan research efforts including writing discussion guides, selecting methodologies (qual & quant), recruiting, and preparing stimuli in partnership with designers.
• Facilitate engaging and productive sessions using a range of qualitative and quantitative methods.
• Synthesize data into deep, actionable insights that shape product roadmaps and customer experiences.
• Socialize findings across the organization through compelling narratives, workshops, and presentations.

Cross-Functional Collaboration

• Partner closely with UX designers, product managers, engineers, and marketers to identify research opportunities and align on vision.
• Act as a thought partner and research advocate throughout the product development lifecycle.
• Participate in design critiques, team rituals, and workshops to embed user insights in decision-making.

Team & Culture

• Propose and implement new tools, methods, and workflows to improve how we work.
• Cultivate a research culture that is inclusive, innovative, and insight-driven.
• Share external inspiration—books, articles, podcasts, field trips—that broaden our collective perspective.
• Promote research value and evangelize the role of design research within product teams and across the organization.
• Proactively identify where research can add value to current and future product strategies.

Qualifications

• 5+ years of hands-on UX / design research experience in applied settings.
• Proficient in a broad range of research methods (generative, evaluative, qualitative, and quantitative).
• Define the research roadmap based on business priorities and stakeholder needs.
• Extensive experience with Qualtrics, including advanced features.
• Demonstrable expertise in data visualization for business presentations and storytelling.
• Nurture close working relationships with leadership: business, design, and engineering stakeholders.
• Be the representative voice of UX research in high-profile cross-functional meetings; present to cross-functional leadership.
• Seek feedback from manager and continuously focus on improvement.
• Lead innovation in process, tools, and methodologies; collaborate with other UX researchers and mentor on projects.
• Autonomous in conducting own research with or without partnerships; lead medium-sized projects end-to-end.
• Design large-scale surveys and analyze them, with solid design of experiments and statistical expertise, including Qualtrics features.
• Design, moderate, and analyze qualitative and mixed-method studies (e.g., interviews), remotely and in-person, with patients and healthcare professionals.
• Work with vendors and conduct participant recruiting and compensation as needed; complete report writing with actionable recommendations and strong visualizations.
• Bonus: background in service or hospitality-related research; experience in global, multicultural contexts.

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Our platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.