TELLER FULL TIME - AGUADILLA BRANCH - FIRST BANK PR Job at First Bank in Aguadil

A Brief Overview

The Service Representative (Teller) is responsible for attending and processing bank customers' daily paying and receiving transactions; identifying customer needs and referring accordingly; providing service that meets satisfaction standards; and complying with regulatory requirements and operational procedures.

Accountable for adhering to the Bank’s BSA, AML and OFAC policies. Employees must follow unit procedures developed in compliance with these policies and report any suspicious activity or transactions in accordance with the Bank’s processes and training.

What You’ll Need to Succeed

• Processes monetary transactions such as check changing, money orders, deposits and withdrawals for savings and checking accounts, cash advances, loan, car and mortgage payments, among others.
• Performs debit/credit entries through the teller system or manually during contingency situations.
• Applies security measures, identifying and reporting irregularities and suspicious transactions per BSA and other requirements.
• Maintains internal controls and cash balances, referring transactions when authorization is needed.
• Complies with related laws and regulations, including BSA, Truth in Lending, Truth in Savings, US Patriot Act and Community Reinvestment Act, among others.
• Performs end-of-day balancing and closing, and processes transactions as required by timetable.
• Completes FINCEN 104, CTR information forms for cash and other transactions as defined in BSA procedures.
• Complies with operational activities and procedures within scope of responsibility.
• Contributes to branch growth by applying Sales Culture and OSS Program, achieving goals and following administrative procedures.
• Identifies customer product and service needs and refers accordingly, supporting branch Sales Culture.
• Participates in internal and external sales activities.
• Performs greeter duties when needed.
• Performs administrative duties such as preparing daily transaction documents, money counting, tallying and filing documents.
• Supports branch and Retail & Business Banking in special projects and assignments.
• Educates and guides customers on alternative banking channels (e.g., mobile app, online banking, ATMs) to reduce in-branch transactions and enhance convenience.

Competencies

• Planning and organization
• Problem solving
• Communication and interpersonal relations
• Initiative and creativity
• Effort and engagement
• Reading oriented
• Teamwork
• Analytical thinking
• Customer service
• Sales oriented
• Quality
• Accounting oriented

What You’ll Need

• Six (6) months to one (1) year of experience working in a sales or customer service environment.
• A minimum of 24 credits toward an associate or bachelor’s degree, or coursework related to banking, is preferred.
• Candidates with a combination of practical experience, relevant training, and academic preparation may qualify if they demonstrate the required skills and competencies.
• Basic mathematical skills.
• Experience working with cash registers, preferred.
• Excellent communication and written skills.
• Fully bilingual preferred.
• Computer literate in MS Office, Internet, and banking tools.
• Available to work holidays, weekends, and flexible schedules; also available to be transferred to other branches within the geographical area.
• Organized, detail-oriented and able to multitask; capable of evaluating, reacting and performing quickly and without errors.

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