First BanCorp is hiring: TELLER FULL TIME - AGUADILLA BRANCH - FIRST BANK PR in

Service Representative (Teller)

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

Overview

The Service Representative is responsible for attending and processing bank customers’ daily paying and receiving transactions. This includes: identifying customer banking product and service needs and referring accordingly; providing service to customers following satisfaction standards; and complying with regulatory requirements and operational procedures.

Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employees must follow unit procedures developed in compliance with these policies. Employees are also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with mandatory BSA, AML and OFAC training as assigned.

What You’ll Need to Succeed

• Process monetary transactions such as check cashing, money orders, savings and checking account withdrawals and deposits, cash advances, loan, car and mortgage payments, among others.
• Perform debit/credit entries through the teller system or manually during contingency situations.
• Apply security measures, identify and report irregularities and suspicious transactions as per BSA and other requirements.
• Maintain internal controls, including cash balances, and refer transactions when authorization is needed.
• Comply with applicable laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, USA PATRIOT Act and related regulations.
• Perform end-of-day balancing and closing, and coordinate with the Proof and Transit unit as required.
• Complete FINCEN Form 104, CTR information forms, for cash and other transactions as defined in BSA procedures.
• Contribute to branch operations by applying the Sales Culture and OSS Program, achieving goals and following administrative procedures.
• Identify customer product and service needs and refer accordingly; participate in internal and external sales activities.
• Greet customers and provide assistance as needed.
• Perform administrative duties including preparing daily transaction documents, money counting and tallying, and filing documents.
• Assist branch and Retail & Business Banking in special projects and assignments.
• Proactively educate and guide customers on alternative banking channels (e.g., mobile app, online banking, ATMs) to reduce in-branch transactions and enhance customer convenience.

Competencies

• Planning and organization
• Problem Solving
• Communication and interpersonal relations
• Initiative and creativity
• Effort and engagement
• Reading oriented
• Teamwork
• Analytical thinking
• Customer Service
• Sales oriented
• Quality
• Accounting oriented

What You’ll Need

• Six (6) months to one (1) year of experience in sales or customer service.
• A minimum of 24 credits toward an associate or bachelor’s degree, or coursework related to banking, is preferred.
• Candidates with a combination of practical experience, relevant training, and academic preparation may also qualify if they demonstrate the required skills and competencies.
• Basic mathematical skills.
• Experience working with cash registers, preferred.
• Excellent communication and written skills.
• Fully bilingual preferable.
• Computer literacy in MS Office, Internet, and banking tools.
• Available to work holidays, weekends, and flexible schedules. Willing to be transferred to other branches within the geographical area.
• Organized, detail-oriented and able to multitask, with the ability to evaluate, react and perform quickly and accurately.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER