Avanath Capital Management, LLC is hiring: Community Manager in Chicago

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Responsibilities and Core Competencies

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff, and build relationships with vendor partners and regulatory and social services. Adopt a collaborative approach to foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources throughout the organization via support services and senior leadership.
• An Approach that is Positive and Professional – Demonstrate active listening and understand that participation and support are integral to Avanath’s success, ensuring residents and staff feel seen, heard, and valued as challenges are resolved.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of Section 8/HAP qualifications required
• Strong interpersonal, verbal and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle – from move-in to move-out
• Implement system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints
• Serve as advocate for residents by effectively communicating concerns to senior leadership
• Function as a resource center for residents on all things that affect and may disturb their community-living experience
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance
• Maintain a secure confidential file for each resident
• Fiduciary
• Understand the current financial health of the assigned community by regularly reviewing the budget
• Produce financial growth or gains for the community through marketing and leasing of new and turnover units, as well as additional revenue streams
• Manage and execute all budgets, rent rolls, projections and occupancy goals
• Implement a system to achieve 0% rent delinquency
• Prepare and produce monthly reports and financials accurately and timely
• With Regional Manager, prepare Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and coordinate between multiple departments (when applicable)
• Staff Leadership
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc.
• Promote high-performing team execution through regular feedback, training and development
• Empower collaboration and inclusivity, building trust and transparency
• Demonstrate effective communication with residents, community, agencies, owners and team members
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Recognize team members when performance meets or exceeds expectations; address underperformance with clear expectations
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies
• Create and supervise schedules to ensure maximum operational efficiency
• Ensure the community's curb appeal is maintained
• Adherence to Property Management Rules, Regulations and Guidelines
• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all laws pertaining to the apartment industry
• Meet compliance and eligibility requirements as established by local, state and federal agencies
• Ensure proper procedures are followed as detailed in handbooks
• Respond to housing violations and liability concerns regarding the community
• Seek approval and guidance from the Regional Manager within specified parameters

Physical Demands & Working Conditions

• The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols
• Frequent sitting and walking
• Travel within the region and to other offices and events via airline, train and automobile
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating verbally
• May work in an elevated site, may walk on uneven ground
• Occasional squatting, bending, twisting, pushing and pulling

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We Offer

• Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement
• Comprehensive Benefits – health, dental & vision, 401(k), PTO, paid holidays and more
• Growth opportunities and promotion from within
• Development – training, coaching, and continuous learning opportunities

Diversity & Inclusion

Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. Our DEI approach emphasizes a diverse workforce at all levels. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, and other characteristics that make our employees unique.

Benefits

Our diversity initiatives include practices and policies on recruitment and selection, compensation and benefits, professional development, and a work environment that encourages diversity and inclusion, including respectful communication, teamwork, and work/life balance.

Compensation Range: $67,000—$72,000 USD

Location: Northbrook, IL (and other listed locations as applicable)