Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Qualifications
- 5-7 years of experience in the property management industry
- 2+ years of experience as a community/property manager
- Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
- Proven effective and efficient leadership experience
- Knowledge of Section 8/HAP qualifications required
- Strong interpersonal, verbal and written communication skills
- Capacity to interact effectively with senior executives
- Ability to work well under time and other constraints
- Professional presentation and appearance
- Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email
Key Accountabilities
- Resident Relations + Customer Service
- Ensure a positive experience for the entire resident life-cycle - from move-in to move-out
- Implement system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints
- Advocate for residents by communicating concerns to senior leadership
- Function as a resource center for residents on issues affecting community living
- Responsible for resident events and retention programs
- Refer residents to appropriate services and agencies as needed
- Maintain secure confidential files for residents
- Understand the current financial health of the assigned community by reviewing the budget regularly
- Produce financial growth through marketing and leasing
- Manage budgets, rent rolls, projections and occupancy goals
- Implement a system to achieve rent delinquency reduction
- Prepare monthly reports and financials accurately and timely
- With Regional Manager, prepare Property Annual Operating Budget
- Prepare and submit subsidy vouchers when applicable
- Oversee large capital projects and coordinate between departments when applicable
- Drive high performance through goal setting and feedback
- Coordinate on-site operations for budget, compliance, vendor relations and rent collections
- Promote teamwork, training, and development
- Ensure clear communication with residents, community agencies, owners and team members
- Assess employee performance through feedback and reviews
- Recognize performance and address underperformance with clear expectations
- Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies
- Create and supervise schedules to optimize operations
- Maintain curb appeal of the community
- Adherence to Property Management Rules, Regulations and Guidelines
- Ensure compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws
- Meet compliance and eligibility requirements per local, state, and federal agencies
- Follow procedures as outlined in employee and management handbooks
- Respond to housing violations and liability concerns
- Seek approval and guidance from the Regional Manager as appropriate
Physical Demands & Working Conditions
- Essential staff; comply with safety and business protocols
- Frequent sitting and walking
- Travel within region and to other offices/events by various means
- Repetitive use of computer, keyboard, mouse and phone
- May work on elevated sites or uneven ground
- Occasional squatting, bending, twisting, pushing and pulling
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:
- Culture Built on Purpose and Core Values, including Integrity, Caring, and Continuous Improvement
- Comprehensive Benefits – health, dental & vision, 401(k), PTO, holidays and more
- Growth opportunities and a focus on promoting from within
- Development through training and coaching
Diversity & Inclusion
Avanath Capital is committed to fostering a culture of diversity, equity and inclusion. Diversity, equity and inclusion are core to Avanath’s operating and investment philosophy. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, religion, sexual orientation, veteran status, and other characteristics. Our DEI initiatives include policies on recruitment, compensation, development, promotions, and a work environment that supports gender and diversity equity.
- Respectful communication and cooperation
- Teamwork and employee participation
- Work-life balance through flexible schedules
- Community engagement to promote understanding and respect for diversity
Compensation
$67,000 - $72,000 USD